While we're glad that you're enjoying great softness when using our toilet paper, Anne, we're sorry that you're having this experience with it falling apart. We can assure you that we do have many quality checks in place to ensure our Ultra Soft reaches you in the best possible condition, and we'll be sure to share your comments with the rest of our team. As well, we'd like mention that our Ultra Soft is designed to absorb better so that you can use less. We'd be happy to learn more about your experience, so please give us a call at (800) 777-1410.