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Customer reviews for SentrySafe SFW123FTC Fire-Resistant and Water-Resistant Safe with Digital Lock, 1.23 Cu. ft. for
SentrySafe SFW123FTC Fire-Resistant and Water-Resistant Safe with Digital Lock, 1.23 Cu. ft.
4.5 out of 5 stars
stars
773 ratings605 reviews
  1. 5 stars70% (542)
  2. 4 stars18% (138)
  3. 3 stars5% (41)
  4. 2 stars2% (14)
  5. 1 star5% (38)

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Showing 261-270 of 605 reviews
Oct 21, 2018
Reviewer name: hnc
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy operation, bolts securely to floor, simple to add or change combinations, good price. Just what I was looking for.

Helpful?30XQZ5RF8XO513869067930
Oct 23, 2019
Reviewer name: Margaret in Canada
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Security medium sized safe

Pretty straight forward operations; love the light and the fact that the batteries are on the outside of the safe. Lots of room in the safe.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
Sep 3, 2021
Reviewer name: Ryan
4 out of 5 stars
4 out of 5 stars review

Sam's Club description is wrong

The description says this safe takes AA batteries. It does not. It takes AAA batteries. So I wasted time buying AA batteries tonight. I will write an updated review later. C'mon, Sam's Club...

Helpful?30XQZ5RF8XO513869067930
May 15, 2023
Reviewer name: zmzoom
5 out of 5 stars
5 out of 5 stars review

No more lost passport and important documents!

Truly love this black safe! My first home safe. Perfect size, nice price and value, easy to use, and truly looks good. Love that it's fireproof and waterproof.. Sentry Safe truly sets the benchmark in home safes!

Helpful?30XQZ5RF8XO513869067930
Sep 1, 2025
Reviewer name: DOREEN
1 out of 5 stars
1 out of 5 stars review

Do Not Buy!!! Our bottom half of the control panel burned out and called for them to help. They told us we have to send them 30.00 just to prove it was ours and then it was gonna cost over 100.00 for another control panel. What a nightmare!!

Helpful?30XQZ5RF8XO513869067930
reply from SentrySafeProductExpert

We do not charge for troubleshooting a safe. Please ensure you are calling the correct number for support 1-800-828-1438. Give us a call and we'll be happy to help.

Sep 10, 2018
Reviewer name: BobbyM
5 out of 5 stars
5 out of 5 stars review

Great Safe! Great Deal!

I've had this model safe for years now. It's solid as a rock. You can program 2 combinations for it, but make sure you put the "Master Password" in a safe place. You'll need it to change the personal combinations or to access the safe if you forget them.

Helpful?30XQZ5RF8XO513869067930
Sep 12, 2019
Reviewer name: DS
5 out of 5 stars
5 out of 5 stars review

Impressive

Great price on a really nice safe. With free Plus shipping it’s a no brainer. Safe is very high quality, solid, and the keypad works great. My safe uses 4 AAA batteries, where the Policies & Plans under the Description mentions AA batteries. I can sleep better knowing my valuables are protected. Don’t forget to register your purchase for the After-Fire Replacement Program.

Helpful?30XQZ5RF8XO513869067930
Jul 4, 2019
Reviewer name: MarnieS
2 out of 5 stars
2 out of 5 stars review

Constant need to replace batteries is annoying

I've had this safe for about 8 years now and I really really wish I had bought an analogue safe with a dial rather than a digital safe with a keypad. It seems like every time I need to get into the safe the batteries need to be changed. The annual need (at a minimum) to replace the batteries (coupled with aaa's being the most expensive) is really annoying. And since you aren't suppose to use any type of rechargable battery you are needlessly throwing these toxic items away over and over again. And, the fact that you can't store paper or valuable jewellery with working parts, due to moisture emanating from the safe itself, without opening the door the suggested every 2 weeks is really really annoying too. Why else own a safe?

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from Customer Service

We appreciate your feedback and apologize for your inconvenient experience with this product. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.

Feb 15, 2021
Reviewer name: Manu
1 out of 5 stars
1 out of 5 stars review

Total waste of money and time .

Over a month now I got this safe can’t open the door Keep on calling customer service no one ever picked up phone , did all as per manual book , watch video. No it won’t open Never buy it first it is toooo heavy to move around then you can’t even use it After you bring it good luck you are on your own

Review from sentrysafe.com
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Feb 9, 2023
Reviewer name: KidsLove16
1 out of 5 stars
1 out of 5 stars review

Door Won't Open

Bought the safe to store important documents/ passports etc, when it came time to open the safe the green light flashes that the right combination is entered , handle turns and the safe is still locked. I have replaced batteries twice and still no luck. I see also that another client had the same problem.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from CS

We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438. Sentry Safe Customer Service