Thank you for sharing your feedback about our Olay Total Effects Face Moisturizer SPF 15 Fragrance-Free. We're truly sorry to hear that you didn't notice a significant change in your skin after using the product. It’s disappointing for us to hear this, as we work hard to create exceptional products that deliver noticeable results. Rest assured, we’ll pass your comments along to our Quality Assurance Team and the rest of the Olay Team. To achieve the best results, we recommend cleansing and moisturizing your skin both morning and night. Our research indicates that you should start to feel a difference within a week, with more noticeable improvements by the second week. As this is an anti-aging formula, you can expect to see a reduction in fine lines, wrinkles, and skin discoloration within 28 days. Consistency is key—if you stop using the product, your skin may return to its previous condition. We’d love to continue the conversation and learn more about your skincare needs to help you find the perfect product for your individual requirements. Whenever you have a moment, please feel free to give us a call at (800) 285-5170 or reach out via email through the Contact Us page on our website.

We are glad you got in touch with us about our Olay Total Effects 7 in 1 Moisturizer with SPF 15 and would like to express our deepest of apologies for your more recent experience. What you've shared with us has been so unexpected and we can only imagine how frustrating this may have been for you. Please know that we will be addressing your comments with our Health and Safety team as well as the rest of our Olay team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you have not already done so, we do ask that you discontinue the use of the product. When you find the time, please give us a call at (800) 964-1947 or email us through our Contact Us page so we may better assist you.

Thank you for reaching out about our Olay Total Effects 7 in 1 Moisturizer with SPF 15. We're very sorry to hear that you developed a skin rash. This isn’t the experience we want you to have, and we understand that this can be very frustrating. We want all of our consumers to notice a positive difference from using one of our products, so your report is disappointing. We're glad you let us know, and you can be assured we shared your comments with our Health & Safety Team and with the rest of our Olay Team. We want to assure you, we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. We do ask that you save any remaining unused product and packaging for 2 weeks in case we need more information. When you have the time, we'd like to assist you further so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

We truly appreciate your honest feedback, and it’s great to hear that you enjoyed the concept of 7 in 1 and found it effective in shielding you from harmful sun rays. However, we’re sorry to learn that you experienced an itching sensation. This is not the experience we intended for our customers, and rest assured, we will share your report with our Health and Safety Team as well as the rest of the Olay Team. While all our ingredients undergo thorough safety and effectiveness testing when used as directed, we recognize that some individuals may have specific sensitivities that can make certain formulations challenging to use. We kindly recommend that you stop using this product and reach out to us for further assistance. Whenever you have a moment, please don't hesitate to call us at (800) 285-5170 or send us an email through the Contact Us page on our website.