Thank you for sharing this information about our Olay Total Effects 7 in 1 Anti-Aging Moisturizer with SPF 15. It disappoints us to hear that the product seems to clump up and doesn't apply easily and that it also seemed to have an old smell. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your report with our Quality Assurance Team. There's a chance that the product could have been stored in extreme temperatures, such as extreme heat. It could have also been stored for a long period of time or beyond its recommended shelf life. If you're not already, please be sure to store your product in a cool, dry area. Most unopened Olay products have a shelf life of 2-3 years. If stored longer, the perfume may dissipate or the preservatives may not last. We'd like to assist you further so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

We truly appreciate you taking the time to share your experience with our Olay Total Effects Face Moisturizer with SPF 15 Fragrance-Free. We're really sorry to hear that you noticed red bumps, and we want to help. We understand how concerning this can be, and we assure you that we have communicated your feedback to our Health and Safety Team as well as the entire Olay Team. While we carefully assess all our ingredients for safety and effectiveness when used properly, it’s important to acknowledge that some consumers may have specific sensitivities to certain ingredients or formulations. We suggest you stop using the product, and we encourage you to reach out to us for further assistance. Please feel free to call us at (800) 285-5170 or send us an email through our Contact Us page on our website.

Thank you for sharing feedback on our Olay Total Effects 7 in 1 Moisturizer with SPF 15. We truly value your loyalty to our products and would like to apologize for your recent experience. This isn't the kind of experience we want you to have and we'll be sure to share this with the rest of our team. In the meantime, it may help to know that a product feeling greasy can be a sign of too much being used or one that is too moisturizing for your skin. For a better experience, try using less than you normally would, and massage it gently into your skin until it has been fully absorbed. If this doesn't seem to help, try using a less hydrating version. We'd be happy to assist you further. Please give us a call at (800) 285-5170 or email us through our Contact Us Page so we may do so.

Thank you for reaching out about our Olay Total Effects 7 in 1 Anti-Aging Moisturizer with SPF 15. We're sorry to hear that you're not happy with the price of the product. You can be assured that your feedback will be shared with the rest of our team. It may be helpful to know that individual stores/store chains decide how much they charge for our products. The price a store charges is often affected by its costs, any promotions they are running, and prices charged by competitors. In other words, we, the product manufacturer, don’t control the price a wholesaler or retailer charges for our products. To meet different needs, we offer a range of products at different price points, from market entry to premium products. And we're committed to producing our products as economically as possible, while at the same time maintaining their high quality. Our goal has and always will be to provide consumers with trusted products we believe offer the best value, quality and performance. If there's more you'd like to share, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.