Thank you for getting in touch about our Olay Total Effects 7 in 1 Moisturizer with SPF 15. We would like to express our deepest of apologies for your recent experiences, This news has been so unexpected and we understand that this may have been so upsetting for you. Please know that we are handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do ask that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We truly appreciate you taking the time to share your experience with our Olay Total Effects Face Moisturizer with SPF 15 Fragrance-Free. We're really sorry to hear that you noticed red bumps, and we want to help. We understand how concerning this can be, and we assure you that we have communicated your feedback to our Health and Safety Team as well as the entire Olay Team. While we carefully assess all our ingredients for safety and effectiveness when used properly, it’s important to acknowledge that some consumers may have specific sensitivities to certain ingredients or formulations. We suggest you stop using the product, and we encourage you to reach out to us for further assistance. Please feel free to call us at (800) 285-5170 or send us an email through our Contact Us page on our website.