I ordered a cake for my son’s birthday and the entire experience was incredibly disappointing. When I went to pick it up, the cake looked nothing like what I had ordered. The design I chose clearly included dinosaurs, yet there were none on the cake at all. It felt like no care or attention was put into fulfilling the order correctly. What made it even worse was the response from the bakery staff. When I pointed out the issue, they were completely dismissive and simply said they had run out of materials, with no apology, no effort to fix it, and no accountability. For a child’s birthday cake, this level of negligence and lack of customer service is unacceptable. This was both a horrible product and an even worse customer experience. I will absolutely not be returning to Sam’s Club.

Great price, super easy to order, this is our go to for all birthday cakes, great selection and always tastes awesome

The cake was amazing as far as flavor and decor but the bottom layer got destroyed once we cut into and pull out the plastic divider piece separating it. It crumbed the whole bottom layer because it stuck to the plastic

The cake dino topper didnt come in so it was just plain

Website was hard to use but after asking employees to help we got it ordered. Cake was amazing

Excellent Service, taste and presentation as picture

Came as shown

Great value