We loved the cake it was perfect and tasted awesome and was literally the bomb had a problem with the dinosaur staying on the stand on the cake but they replace it with one not so defect but overall hands down awesome and really great cake.

Excellent Service, taste and presentation as picture

It was great! My son loved it.

amazing all around, crowd pleaser

The taste was more than 5 stars it was amazing, but I asked them when I picked it up if I needed to put it in the fridge and they said no, so by the time of the party it was falling. That is the only reason I gave it 4 stars.

The cake dino topper didnt come in so it was just plain

I ordered the cake. I got it on time, but it wasn’t the cake that I wanted. They didn’t have the decoration for it so I had to go back and put something else on top of it.

The cake I got look nothing like the cake I ordered it didn’t have the dinosaur on it they put a bunch of rings it didn’t have name plate and the flavor s were not right very disappointed with this purchase will not order with Sam’s again lesson learned the workers in the deli were rude and just took it upon themselves to do what they want and not what I ordered they never tried to contact me even though they had my contact info

I ordered a cake for my son's birthday and the entire experience was incredibly disappointing. When I went to pick it up, the cake looked nothing like what I had ordered. The design I chose clearly included dinosaurs, yet there were none on the cake at all. It felt like no care or attention was put into fulfilling the order correctly. What made it even worse was the response from the bakery staff. When I pointed out the issue, they were completely dismissive and simply said they had run out of materials, with no apology, no effort to fix it, and no accountability. For a child's birthday cake, this level of negligence and lack of customer service is unacceptable. This was both a horrible product and an even worse customer experience. I will absolutely not be returning to Sam's Club.

The cake was not ready at the expected time and throwed together from my understanding the staff were told to fill the cooler with cupcakes because home office was coming and the customer can wait i was very very mad