Customer reviews for Serta Perfect Sleeper Gabrianna Medium Mattress

Customer reviews for Serta Perfect Sleeper Gabrianna Medium Mattress for

Serta Perfect Sleeper Gabrianna Medium Mattress

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4.4 out of 5 stars

stars245 ratings216 reviews

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Showing 11-20 of 216 reviews

Jan 2, 2024

Tripper

2 out of 5 stars review

Verified Purchase

Too soft for large person

I'm 213 lbs and it was too soft for me. Sunk too far into mattress. Had to return.

Helpful?

reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress did not provide you with the experience you are looking for. We will relay this information over to our product team to help ensure we are crafting products that will work better for your sleep in the future!

Apr 7, 2025

1 out of 5 stars review

Firm as a lumpy brick

Hard to sleep on, very firm, every divet you will feel. Wake up with every pressure point hurting. Never have I ever felt that terrible after sleeping. Dips towards the end edges, you will have circulation issues after one night. Do not buy simply for the unevenness of the topper, and even if you like a firm, the bumps will make a horrible sleep

Helpful?

reply from Serta Team

Hi CD, thank you so much for taking the time to review your mattress, we're sorry to hear that your Perfect Sleeper mattress is causing you discomfort. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer assistance through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

Jan 15, 2025

Fran

5 out of 5 stars review

Verified Purchase

Great mattress.

comfortable, medium firm mattress

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Aug 30, 2023

Dolly

5 out of 5 stars review

Verified Purchase

Guest Queen Mattress

Perfect comfort for our guest room.

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Jul 2, 2024

1 out of 5 stars review

Bought the Gabrianna Queen a little over a year ago. First 6 months were a dream. After that the mattress started sinking anywhere you sat or laid. It's even hard to turn over because you have to roll "uphill". I wake up sore several times a night and have to shift to alleviate the aches. Even more, the set is priced $250 less than what we paid! Going to have to replace soon or I won't be sleeping at all! My couch is more comfortable! Not happy at all.

Helpful?

reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

May 3, 2024

Aka2

5 out of 5 stars review

Verified Purchase

Such a comfy mattress

Comfy

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Nov 9, 2024

Bob E

1 out of 5 stars review

Horrible Mattress

Had this Mattress four months already has a big dip in the middle of the bed. Very uncomfortable ! Don't recommended it.

Helpful?

reply from Serta Team

Hi Bob, thank you so much for taking the time to share your experience, we're sorry to hear that your new mattress is sagging. We don't want you to feel stuck with something you don't love and Sam’s Club offers a 100% member satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

May 25, 2023

Irene

5 out of 5 stars review

Verified Purchase

Very thick mattress.

Comfy, but too thick for a bunkbed. I feel like I'm too close to the bottom of the top bunk but that's my fault.

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Mar 3, 2025

Sherri T

5 out of 5 stars review

Impressive

This was a little firmer than I expected, but seems comfortable now that I have used it for a week. Much thicker than anything I had previously so deep pocket fitted sheets are a must.

Review from Serta

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Jan 27, 2024

Marissa

1 out of 5 stars review

Way to firm

This is not a medium mattress, it’s super hard feels like we are sleeping on a brick! Definitely would not recommend unless you like sleeping on a bed that does not have any give.

Helpful?

reply from Serta Team

HI Marissa. Thank you for sharing your feedback, we're sorry to hear that your Serta Perfect Sleeper Barianna was too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. Adding a mattress topper can also be a quick & effective solution to help you sleep your best. While we understand returning may not be ideal, if you are within your return window with Sam's Club, feel free to reach out to them and start the return process. We hope this helps, please let us know if we can assist moving forward!