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Customer reviews for Serta Perfect Sleeper Gabrianna Medium Mattress for
Serta Perfect Sleeper Gabrianna Medium Mattress
4.4 out of 5 stars
stars245 ratings216 reviews
  1. 5 stars72% (176)
  2. 4 stars13% (32)
  3. 3 stars5% (13)
  4. 2 stars4% (11)
  5. 1 star5% (13)
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Showing 1-10 of 216 reviews
Jul 20, 2023
Trish VDV
5 out of 5 stars review

Verified Purchase

The Perfect Mattress for Me

Not a big fan of foam mattresses, but found this highbred for a very reasonable cost. Not being able to try it out before we bought. It was scary, but it turned out to be perfect.

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Jan 18, 2024
Todd
5 out of 5 stars review

Verified Purchase

Firmer than expected but very comfortable

Firmer than I expected but found it comfortable form the first nite. Very supportive with the memory foam and no telegraph movement when your spouse moves. I’m a back and side sleeper. No back or shoulder pain and arms do not fall asleep. The memory foam will slowly form and even out pressure. When you change positions, you will notice the prior position form.

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Mar 17, 2024
Brenda Ortiz
5 out of 5 stars review

Verified Purchase

Gave my body the rest I needed

Very comfortable. Gave me the rest the I was needing. Helped with my hip/leg pain, went away after couple nights on the new mattress

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Jan 14, 2024
ME
5 out of 5 stars review

Verified Purchase

Comfortable mattress

This mattress is so comfortable. This mattress has good support and it forms to your body. It was on sale so that was a bonus.

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Jan 22, 2024
Peter H
3 out of 5 stars review

Misleading White Glove Delivery+

I just spent an hour on the phone with three different levels of customer support. Bottom line: Neither Sam's nor Serta will honor their White Glove Delivery Plus that was included with the mattress. The listing says in the Highlights: "White Glove Delivery+ included with online orders: set-up and mattress haul-away" And in the Product Details: "Removal & disposal of an old mattress or set" I ordered this mattress online, but they would not pick up my old mattress. One of the reps kept telling me that the old one also had to be a Serta in order for them to haul it away, which is just silly. As for the mattress itself -- we love it. It's more on the firm side, but it's a very comfortable sleep. The mattress gradually gives in just the right spots to alleviate any potential sore points. We've only had it a few days, but it looks much better than most bed-in-a-box mattresses that you can buy. Yes, this one arrives full-sized -- no need to wait for it to expand.

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Nov 1, 2023
Bb
3 out of 5 stars review

Just delivered

I got up on it and it seems like it's going to be great. But White Glove Delivery . . . when I asked the guy about booties he said they had none; when I told them about Sam's policy he said he never heard of WGD. They didn't offer to move anything which sat in his way, making a straight shot to the bedroom. I had to move the furniture out of the way. They handled my new mattress with dirty gloves; my old one too.

Helpful?664ZNPEH6TBC13868469203
reply from Serta Team

Hi there, thanks for taking the time to review your mattress. We are sorry to hear about the issues that you had with delivery. We recommend reaching out to Sam's Club and letting them know about your experience. Sam’s Club offers a 100% member satisfaction guarantee Sam’s Club member phone number is 385-256-9674. We hope this helps!

Jun 1, 2023
Jason
2 out of 5 stars review

HARD!

Bought this mattress today. It says it is a medium on the soft/firm scale. No, that is a lie. This mattress is FIRM. My 1/8 inch carpet has more softness than this mattress. If the tag said this was a Firm mattress, I would believe it. The grass outside is less firm than this. I'll give this a day or two and see if it gets better. At least being in the military has given me the ability to fall asleep on any surface lol. So we will see.

Helpful?664ZNPEH6TBC13868469203
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. Since everyone has a unique sense of feel, what may feel medium for most may not necessarily feel that way for you. Typically these mattresses are a bit firmer when they are freshly made and usually soften up a bit over the first 2-4 weeks of using the mattress. If you find that the mattress has not softened up for you and are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that is a bit softer. We hope this helps!

Dec 11, 2023
SonofThor
2 out of 5 stars review

Avoid King, It is WAY Softer Than Smaller Sizes

Good quality for the price, it seems well built. The problem with this line, it appears that as the larger the mattress, the softer the feel, by a large margin. We bought our son a full size mattress, and the feel felt amazing, definitely comfortable. We liked his enough, we decided to buy the same mattress, but in a king size which you can't buy in stores, so we purchased online here at Sam's Club. When it arrived, it felt nothing like the full size we had just bought, it is way, way softer, to the point I had to look close to make sure it was the same model. I like a soft mattress, but you feel like you are sinking in this one, and I am a whopping 160 lbs. If you like the feel of this mattress because of how the store models feel, the king will feel nothing like it. Beware - nice mattress, but avoid king size.

Helpful?664ZNPEH6TBC13868469203
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The difference in feel you are describing does not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

May 26, 2023
TG
1 out of 5 stars review

Awful mattress. Horrible customer service.

The mattress I received sounds like it is stuffed with Rice Krispies. It makes a crinkly sound when you sit or lay on it. I notified Sam's of the problem within 15 minutes of getting the mattress and I have been getting the runaround ever since. Sam’s passes the buck to Serta who could care less about it. I am going to have to dispute the charge and purchase a mattress somewhere else.

Helpful?664ZNPEH6TBC13868469203
reply from Serta Team

Hi TG- I'm sorry this has been a bad experience for you. Our policy is 100% member satisfaction so we would always provide a refund or replacement for the mattress as part of that policy. It sounds like you may not have spoken to our Serta Sam's Club call center- please call them directly at (385) 256-9674 so they can work with you. Thanks!

Feb 25, 2024
RG
1 out of 5 stars review

More firm than medium

I bought this mattress 6 months ago. The first week it felt okay and time went on my hips and shoulders started aching halfway through the night. Spent 100’s on the chiropractor and massage. Then realized it has to be the mattress. This is a more firm mattress. On the hunt for another one.

Helpful?664ZNPEH6TBC13868469203
reply from Serta Team

Hi RG. Thank you for sharing your experience, we're sorry to hear your new Serta Perfect Sleeper Gabrianna Mattress was too firm for comfort. Our mattresses are made with freshly poured foam, so it can take a few weeks for the mattress to acclimate. Adding a mattress topper is also a quick and effective solution to help you sleep your best. We appreciate your insight, please let us know if you have any other questions moving forward, we've got your back!