Dear George, On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device's specifications. This is not the kind of experience we want our customers to have with ASUS products and services. In regards to the backlit keyboard, this model does not support the feature. If you are still within the window for an exchange, we recommend contacting the place of purchase for a model that has a backlit keyboard. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future.We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2401000117-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support