Dear boobert,We are sorry to hear that you received an incorrect product that was advertised. We would recommend that you reach out to Sam's Club Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2402024613-0001) for us to better assist you. Thank you for choosing ASUS!Best Regards,SchottkyASUS Customer Loyalty US Support

Dear valued customer,We sincerely apologize for the inconvenience caused by receiving a product that does not align with the advertised specifications. To address this issue, we recommend contacting Sam's Club Support for further assistance and clarification. Upon reviewing your case, it appears that the model F1502ZA-SH34 is equipped with a standard keyboard and does not feature backlighting.At ASUS, we are committed to standing behind our products and continually enhancing our processes to deliver exceptional customer service. To expedite the resolution of your case, please email us at customerloyalty@asus.com, providing the link to this review for reference. We are dedicated to promptly addressing your concerns and appreciate your valuable feedback, which contributes to ongoing improvements in our support services. Kindly include the case number (N2401000117-0001) in your communication for efficient assistance.Thank you for choosing ASUS!Best Regards,SchottkyASUS Customer Loyalty US Support

Dear George, On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device's specifications. This is not the kind of experience we want our customers to have with ASUS products and services. In regards to the backlit keyboard, this model does not support the feature. If you are still within the window for an exchange, we recommend contacting the place of purchase for a model that has a backlit keyboard. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future.We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2401000117-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support

Dear Schnauzer Owner,<br /> <br />Thank you for your comment.<br /> <br />We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused regarding your product purchase. Hopefully, this should be reesolved as soon as possible. If you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br /><br />ASUS Customer Loyalty

Dear Justin Sullivan,Thank you for bringing this to our attention. On behalf of ASUS and our reseller, we apologize for the incorrect item that you've received. This is not the quality of service we aim to provide, and it's not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team to further investigate this issue.We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2403011658-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support

Dear Valued Customer, We sincerely apologize for the touchpad issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. As a result of returning the device, we hope that you were able to obtain a functioning replacement and that you are enjoying using it. We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2403011658-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support