Hi dear customer,Thank you for sharing your feedback on the Ninja CREAMi Ice Cream Maker. We’re sorry to hear that the texture of your frozen treats didn’t meet your expectations. The CREAMi is designed to create a creamy consistency, but results can vary depending on ingredient ratios and freezing time.For a smoother texture, we recommend ensuring your base is frozen for at least 24 hours and using the "Re-Spin" function if needed. If you'd like additional tips or assistance, our team would be happy to help—please reach out to us at 1-800-365-0135.We appreciate your feedback and hope we can help improve your experience.Kind regards,Ninja Kitchen