Customer reviews for Backyard Discovery Skyfort II Cedar Swing Set/PlaySet forMember photos









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Skyfort Purchase
I had looked at building my own from pressure treated wood and for around 300 bucks more this kit was all pre-cut and a lot more detailed than anything I would have made. Assembly took about what the book said, 30 hours. Unlike some of the other reviewers, I had all the fasteners and parts and had no issues with buying additional material. I assembled per the instructions and being an engineer, the drawings were easy to read. I could see where they would be difficult to eyeball though. The one thing I learned is follow the instructions. If it says space off something 1-1/2" then do it exactly. You'll pay for it later if you try to eyeball it. The kids love it and it's extremely sturdy and heavy. Looks like maybe 3 adults can stand upright in the for if that gives you an idea. It's expensive, but I think for the money it's a neat set. Get some friends to help sort the material first and that will help it go quicker. It took more time to find the parts than to actually put it together. It was definitley designed by an engineer with little thought put towards assembly and packaging. Great set.
I was incedibly disappointed w this product.
I paid so much for this product thinking it would be of better quality. The wood was split, cracked, had holes, or was weak when we received it. Then when you went to drill screws they would split or break. It took us over a week to put it together because the directions where awful to decipher. The Spanish version had more helpful information than the English one, such as enlarged diagrams, however I cannot speak nor read Spanish so it wasn't that helpful. Anyways we spent most of our time searching for The right boards and redoing stuff to put it The right way because of the little detail The instructions would give you. The stamps that label the boards where half there if there at all, so we had to have a separate pile just for the boards that we couldn't identify. It was a messy and when I posted it on my Facebook I said "it's only taken blood, sweat, tears, and talk of divorce, but it's finally finished." and that very same day that we finished it my 4 year old sat on the make shift stools over the "sandbox" area and it snap and splitered into pieces.... Very disappointed.
nice set
Bought this set at the store. No big deal getting it home in a regular pickup truck. Was happy to see that each board was marked with an ink stamp. Some of the markings were hard to read because they were very light and ran together. Was also happy to see that all of the hardwear (nuts,bolts,screws) were in seperate bags and each bag was marked. You should lay everythink out before you start building. I did not lay it all out and it caused me some minor delays. It took me 40.5 hrs to put together. Had help on the main club house part and a little help putting the swing and monkey bar pieces together. Must get yard level before you start and make sure you square the 1st few steps. I was short four bolts but local hardwear store had them. One reason I was short is that they give you handles for the climbing wall (also it shows handles in picture) but no where in the plans do they tell you to put them on. The plans are pretty good but you must read them carefully and it helps to look a few steps ahead as you go along. For instance the picture shows a window on the front top of the club house, but the window is actually on the back of the club house. Page 7 of the plans has it the right way. Only hardwear problem is the misc parts page on page 19 shows you to get 16 of the "y30-40g" brackets. You get 16 brackets but they are the wrong ones. I even looked at the set at the local Sams Club and it has the wrong ones also. You can use these but be carefull when you install the monkey bars to the club house. They will not fit in the opening easly if you don't have the brackets turned right. They should be 2 inch by 2 inch but mine were 2 inch by 2 and a half inch. Also makes a difference when you install the crows nest. Like I said, they do work just make sure they are turned the right way. I did have one problem with the main floor in the club house. The boards are all marked but some of them are hard to read. The plans show you use 16 floor boards but they don't tell you that one of the 16 is half the width and the plans don't show it either. I ended up just spacing the boards out so they would fit and it worked fine. The only good thing was that the board I had over I used as a brace for the monkey bar ladder. The two rail boards were warped so the ladder steps were falling out. I used a large wood clamp and pulled the rails together and then screwed two braces on the back side of the rails, it works just fine. It took a long time to put together but was worth the price for what you get. Very well made and very sturdy. Helps to have two people with one of them being good at reading and following directions. Helps to have two cordless drills. I would recommend buying this. My kids love it!
Thank you for your review
Instructions Worthless
Either everyone else bought a different product or the one I bought came from a different manufacturer. The instructions are worthless, ie, asking to drill the wrong size holes (too small), noting to use the wrong size screws (too short), noting incorrect quantities (listing more pieces needed than it came with), etc etc etc. I'm a contractor and hold a masters degree and the instructions could have made it any more difficult. I would have organized the shipping better, labeled the items differently (used more letters for grouping and organizing) and machine drilled more holes (in lieu of asking the customer to do it). I hope seeing my son smile once I go buy extra screws and reinforce the structure will make up any regrets I may have for my purchase.
Great swing set
I am going to be totally honest here. I didnt even bother trying to built it. I hired a company who builds these swing sets and they brought 3 guys and it took a whole day. These guys have built this set over 40 times and they said its a popular set and its solid. I will be adding polyurethane before winter and bring back the company once in a while to reinforce it. My kids love it and I have an 8 year old and she is super happy, the entire neighborhood comes in and uses it, even the neighbors who have a swingset use it! its got just about everything you could ask for, but it does take alot of space. If you are not sure which swingset to get and are considering this one, you should know you will get a good one.
Worst consumer experience I've ever had
This purchase has been one of the worst customer experiences I’ve ever had. We ordered the playset with assembly in mid-April 2023. Apparently Sam’s Club partners with a third party company, Go Configure, for its assembly services—something that is not disclosed in the listing. The assembly company contacted us promptly and stated assembly would occur within 10 days. We took down our old swingset in reliance that the new one would soon be installed. It’s now been months of waiting and frustration. I called dozens of times to try to get an assembly date. The installation company finally committed to a date a month later (so two months from the time of purchase). Of course, when the date finally came, the technician never showed. When I called the company, they tell me the appointment was cancelled the previous night, even though they never bothered to call, and the company couldn’t provide me with a new installation date at this time. Needless to say, if and when there’s a new installation date provided at some point, I have no confidence their technician will show up for the appointment or will do quality work. This swingset was fully paid for months ago and has been sitting in boxes. I have called Sam’s Club multiple times, and so far all they’ve done is refer me back to their third party assembly company. Likewise, I called Backyard Discovery to speak with their Customer Advocates Team, and all they offered to do was e-mail the third party installers, because apparently Backyard Discovery has a contract with Go Configure as well, so they don’t partner with anyone else. I’ve come to learn that there are extensive consumer complaints posted online against the installation company (Go Configure) that Sam’s Club and Backyard Discovery have chosen to partner with, and there is a long list of Better Business Bureau complaints detailing similar experiences to mine. I can’t believe Sam’s Club and Backyard Discovery made the decision to partner with an installation company that has received such negative reviews and that Sam’s Club hasn’t addressed this situation. I’ve filed a consumer complaint and am still waiting for this issue to be resolved. This has been an absolute nightmare, and I highly regret my purchase at this point and the fact that I took down my old swingset in reliance that this new one would be installed in the near future. It appears that the business model here is to induce consumers to purchase a swingset by offering assembly, and then never providing assembly and instead causing so much frustration that the consumer ultimately gives up.
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Great Product
This is a great product. Not only did I order one but so did my parents. We watch my grandson who is 2 1/2, very active and over and above the charts for height and slightly above for weight. He loves this play unit but does need assistance with the monkey bars and sitting on the swing...something to grow into. I read the reviews and the best one says to sort the boards and use posts it notes to write the letter and number on so easier to read and secure with scotch tape; and organize the bolts, screws, nuts into bins...best advise. My husband, son-in-law and I inventoried the four boxes in 2 1/2 hours. My husband, son-in-law and brother (all of which very good carpenters) built our unit in 16 hours. When my parents unit arrived, me and my mother (71 years old) inventoried it in 4 hours. Due to work schedules when my parents unit came my brother and husband assisted them one day for 9 hours and over the next 4 days, my parents (dad 74 very good carpenter) finished it. Having that extra hand to hold or lift is very beneficial. Just a few of the boards had some bow in them and this did require some strength to get them positioned just right. The main pointer they learned from...in the beginning you are putting side pieces together, rock wall. ladder and slide before starting the middle section. The crow's nest is not done till later in the directions. So on the second unit, they jumped to the back of the book and did the crow's nest before starting the middle section. It was much easier than trying to build it up in the air squeezing through the small access (for a large adult) opening. The unit is as nice as the picture shows!
Leszek
This swingset is very nice. I would definitely recommend it. We bought it two seasons ago at a local club. I assembled it myself in about 30 hours. Certainly could have cut this down considerably if I had anyone helping me. I do consider myself very handy though. Three things to mention 1) Instructions tell you to hammer the pipes into the holes for the outer ladder. Do not do this. the wood is much softer than it may seem. By hand if more than sifficient. I damaged one of the boards but saved it with some good wood glue and a few clamps. 2) Stamped markings on boards are very hard to read sometimes. Could use some serious improvement there. Wasted lots of time trying to figure out some of the markings. 3) Do not skip this - stain/waterproof this or any other playground as soon as you finish assembling it. If you do not, it will look horrible in one year. The existign coloring is just that, a coloring. It has no protective quality or UV block of any kind. I live on a very small lake and can see 4 of them that are the same age as ours and look 20 years old and are quite frankly eye sores. after spending this kind of money and 30 hours assembling, a gallon of cedar colored stain 60 to 90 more minutes (way less if you decide to do this before assembly - just mind the stamped markings) and a $8 sprayer at Lowes can keep your playground looking good and sliver free for years instead of months.
There are pros and cons to be aware of
It's huge. It has bigger kid appeal. It's beautiful in our yard. The neighbor kids are just as excited as ours. That said. The boards are thin. They creak when we adults have to get on them to build. The instructions are adequate in many places. Less than adequate in many others. I recommend keeping the foreign language instructions. Mostly you just need the pictures. I used the Spanish to look ahead to the next step and retrieve the boards and hardware needed, put washers on screws, etc. so it was ready to go when my husband finished the previous step. We also found one discrepancy on the crow's nest installation of L brackets, where the English instructions called for bolts and the Spanish called for lag screws. We went with the Spanish since the wood had been pre-drilled for lag screws. The English instructions left my engineer husband scratching his head on that one. Consult two sets of directions. This will take perseverance to build yourself. We have building and carpentry in our family background. If you don't, get some help or give yourself plenty of time. Our ten year old wanted to help. Although it's not recommended by the manufacturer, and two adults are absolutely needed in some places, we let him help with sorting the materials--you must sort materials before starting very well or you will spend a great amount of time searching for them later--and retrieving them, holding things down while we attached them, etc. We also let him help to put in some of the easier screws, pound t-nuts, etc. A good skill building lesson for a young man with very close supervision. Of course little ones want to help too, but that is not wise--even to have them around caused a lot of trouble and extra parenting. We gave ours the camera and made her the official photographer of our family project to enable us to work better without a babysitter. We have some odd 1,000 pictures or so of it all now--so clear your memory on your camera before you start. It took us about 6 days of work with interruptions. The neighbors took quite a few strolls around their yards with quick but obvious ganders over the fence trying to figure out what was going up. Just be prepared for interested onlookers. At this price point, it's a very good set. Just wish the floor boards and picnic benches weren't so thin.
great pruchase
We love it n so does our 2 yr old grand daughter, the instructions were easy to understand, it took about 24-30 hrs all together to put up. We were a little overwhelmed when we opened the boxes and saw all the pieces but once we started it was all good. We kept all pieces in its own boxes with the inserted piece list and as we did a step we just looked at the sheets and knew which box the pieces were in and gathered them as needed. My husband did most of the work himself n I helped. We had no missing parts!! My granddaughter loves it n I like the fact that I can play on it to, the clubhouse is tall inside, where I can stand up. Being she is just 2, my husband did build two gates, one for the rock wall and one for the monkey bars, until she is old enough to play on them, just so she doesn't fall out the openings. Great Investment!!


