The bed is both soft and firm but the best part is that it doesn't shift when anyone moves. It's definitely the best mattress I've ever usedalthough to be honest I never really invested in a mattress until this one. It supports me plenty, feels cool to the touch all the time, and I almost never sweat at night on it despite sweating in 60 degrees on my previous mattress. The pillows are also amazing, soft and cool although I did have to adjust the way I sleep with it due to typically sleeping with my arm under the pillow. Great experience all along with shopping receiving and the first month on the bed love it and would recommend it to anyone.

Bought this on recommendation of a friend after I had a back injury and I wake up everyday pain free and actually look forward to laying down at night for the first time in years! Now my sister just ordered one after laying on mine! Sleeps nice and cool and is not too soft for side sleepers and us in the 250+ club. I’m only about 30 days in but I feel quite adjusted and only look forward to it feeling even better!

Ordering was easy, simple and straight forward. Bed shipped quickly, arrived on time and was easy to set up. It came wrapped in plastic inside a box. Unbox it, let it sit a few hours and its good to go. I'm not sure what bed firmness scales are based on, this bed lists at being on the soft side of medium however I would rate it on firm side of medium. Its not park bench hard but you do sleep right on top of the mattress. Given the materials its made from I thought it would have a cushier feel. Giving it some more time to see if it 'breaks in'. Not being to thick the bed works very well on our adjustable frame. So far neither of us have experienced waking up in the morning with any back pain or aches.

This was my first purchase of a bed from an online retailer. Honestly, was a bit skeptical. My wife and I checked every brand possible, before settling on Ghost Bed. After about a 2 day adjustment period - I had never slept on memory foam (even though our bed is a hybrid and has coils), it took a short adjustment period. My wife and are genuinely happy and I know it sounds cliche, but I am sleeping better and no longer have lower back pain. If you're wondering, I am a side sleeper. We both highly recommend giving this a try.

Wow, what an amazing matress! We were skeptical about purchasing a matress on line and even more so about purchasing a foam bed. But it has been one of our best purchases ever. We have absolutely no more shoulder, back, or hip pain. And best of all, we aren't waking each other every time we turn over or get up and down. And we got the pillows too. Oh my goodness! They are also amazing. Thank you GhostBed--we are experiencing the best sleep we've had in years.

Been 3 weeks sleeping on the new bed.Nice bed. Ordering, delivery all very fast and good. We do find the bed very firm...to the point of having to order a pillow top to help soften the feel some. It has helped some..may have to give it more time...old bones here.Do recommend if you need a good solid bed.

1st the customer service is impeccable, by phone, live chat or email. They stand behind their sales and products. The queen mattress is wonderful. It has improved both my wife's and my sleep. We no longer wake-up in the middle of the night. We awake refreshed with no back or shoulder pain. We are so pleased, we just purchased 2 full mattresses. It only took 1 week from store to door. Awesome! Cant wait for the pillows.

I was so excited once my bed arrived. It was very firm and initially thought it wasn't for me. After speaking to customer service and was informed how to break it in faster, I now LOVE it. If you are used to having a soft pillow top bed keep in mind it takes anywhere from 30-60 days to break it in and become used to the firmness of the memory foam / gel layers. My body feels better in the morning. The bed is great! It is very firm which I am still getting used to but overall a good mattress.

Here's the deal. My mattress I had was my wife's from when she was like 16... Ya, think about how comfortable that thing was. Is the ghost bed comfortable? Yes, compared to my old mattress a sack of potatoes was more comfortable. That doesn't mean I am saying the GhostBed feels like a sack of potatoes, far from it. It supports you in all the right places. My morning back pain has certainly gone away since sleeping on this bed. HOWEVER, it is harder than I would like. I have been sleeping on it for a bit longer than a month so I had to give it at least time to "break-in." It has gotten better after the break-in period but it still on the firmer side than my wife and I would like. Putting it into perspective for some, I am 30 years old, 6ft and 195lbs. Will I keep this? Probably, yes. But I think it is more of not wanting to go through the hassle of returning it and finding another mattress. As for the quality, I think it is great. It is very well made with no odors when you first open it. Shipping was fast and the entire ordering process easy. I have not had to deal with customer service so I could not tell you if it is good or bad. It is in the middle of the price range from the "mail mattresses" and I think worth it if you enjoy a slightly firmer mattress. I have not tried out any of their competitors mattresses to compare so I cannot tell you if any are personally more comfortable. I still have about 70 days to return it so that's reassuring. Do your research and don't rule this out entirely. 3 stars

We ordered three ghost beds for our guest bedrooms as the original mattresses were very old and wearing down. The GhostBeds we ordered arrived VERY quickly, were packaged well, and are super comfortable. Our firsts guests actually commented on how comfortable they are compared to the previous mattresses. We've ordered GhostBeds before and I highly recommend.