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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 81-90 of 199 reviews
May 29, 2026
Stephan
2 out of 5 stars
2 out of 5 stars review

Arrived with defects

Like other people reviewed, this mattress arrived with a defects. On one side it was 4 inches short, on the other side it was 2 inches short. The foam was also misaligned to the base so the coils stuck out 2 inches on one end and the foam stuck out 2 inches on the other end. The cover also fits loose and theres no foam protecting the bottom coils so they pushed through my bed slats. Sam's Club was great about taking care of the problem. They offered a return or replacement. I opted for a return and purchased another mattress. Sam's Club sent out somebody to pick it up for disposal. Some people had good experiences but I'd recommend going with something else.

Helpful?56MNVX2X80RL13867369102
Jul 25, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Not king sized

Read all the one star reviews and then read them again. This is not a good mattress, certainly not a luxury mattress. The size is not a true king size even though measurements are given. That means it doesn’t fit a king frame nor will king sheets fit right. And it’s not that comfortable. Good luck if you decide to buy it anyways.

Helpful?56MNVX2X80RL13867369102
May 2, 2026
Tami
4 out of 5 stars
4 out of 5 stars review

love the mattress but 4 stars because the cover is so slick we actually removed it to get the sheets to stay on. sams find a less slippery cover! i would buy again knowing i would be replacing the cover instead of trying to make it work as is. still very affordable.

Helpful?56MNVX2X80RL13867369102
May 21, 2026
Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?56MNVX2X80RL13867369102
Jun 6, 2026
kmcmurray
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

queen mattress

For the price this is surprisingly comfortable. I got the medium firmness which was a little softer than I expected

Helpful?56MNVX2X80RL13867369102
Jun 13, 2026
Norbert
4 out of 5 stars
4 out of 5 stars review

Excellent and comfy mattress with a slight flaw

We got the medium for my son who's moving out. The mattress itself is super nice and comfy. The top is squishy which is great and what he wanted, but with some firmness. The only issue is that one side does not expand to the height of the other. We keep the smaller side at the foot of the bed. I measured and one part is at 13.5" while the other is at 13", so not quite the 14" advertised. This leaves the covering a little loose. I believe the unevenness is due to it being rolled and the inner part that is compressed the most has been comprimised.

Helpful?56MNVX2X80RL13867369102
Jun 6, 2025
CW
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

To Soft

Returning this as soon as my new one arrives….this is not a good mattress for a bad back or neck. It is to soft for me.

Helpful?56MNVX2X80RL13867369102
reply from Member's Mark Team

We are sorry to learn the mattress is too soft for you, CW. Please know you can return or exchange the mattress with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Nov 23, 2024
KK and JJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very good mattress!

We find this mattress to be very comfortable and supportive. The price is very good too! King size with medium firmness is what we purchased.

Helpful?56MNVX2X80RL13867369102
reply from Performance Sleep Products

Hi KK and JJ - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Sep 28, 2024
Brenda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

I really love this mattress the bad thing is i dont want to get put of bed. It is very heavy which almost impossible to pick up to tuck sheets under.

Helpful?56MNVX2X80RL13867369102
reply from Performance Sleep Products

Hi Brenda - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Aug 4, 2026
Jeff
5 out of 5 stars
5 out of 5 stars review

Great overall product

Bought a XL Twin firm and plush mattress, along with the King twin adjustable bed frame. easy set up on all, and could not be any happier, they are great, at half the price of the similar mattress like Nectar.

Helpful?56MNVX2X80RL13867369102