Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

Member photos

  • +117 images
Sort by |
Showing 141-150 of 205 reviews
Jun 11, 2026
Reviewer name: Gayla
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable mattress

Very comfortable

Helpful?56MNVX2X80RL13867369080
Dec 1, 2024
Reviewer name: Sagging2
1 out of 5 stars
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?56MNVX2X80RL13867369080
reply from Performance Sleep Products

Hi Sagging2 -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

May 10, 2025
Reviewer name: ttab
4 out of 5 stars
4 out of 5 stars review

Love it!!

This mattress is so comfortable, I can't wait for bed every night. My only complaint - it has a chemical smell. I'm hoping the smell will go away with time.

Helpful?56MNVX2X80RL13867369080
Sep 25, 2025
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never Received Orders — TWO OF THEM

I ordered this mattress TWICE and it was never delivered. Some of the excuses were that it was too hot to deliver, our address doesn’t exist, shipment was damaged in transit, etc.

Helpful?56MNVX2X80RL13867369080
Dec 25, 2024
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely Great

This mattress is "Hotel Quality" - very solid, firm construction and heavy! Unfolded quickly after release from the box & plastic wrap! Slept on the floor for several nights before the bedroom suite arrived. As described on the box!

Helpful?56MNVX2X80RL13867369080
Feb 7, 2026
Reviewer name: osfans
5 out of 5 stars
5 out of 5 stars review

Nice mattress

Just received our queen mattress yesterday and slept on it last night. We have the medium for firmness. I'd describe ours as more as medium-to firm. Great night's sleep - very comfortable and well made. We're happy with this purchase

Helpful?56MNVX2X80RL13867369080
Feb 15, 2026
Reviewer name: Patrick
2 out of 5 stars
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

Helpful?56MNVX2X80RL13867369080
Jul 13, 2025
Reviewer name: Mattress
5 out of 5 stars
5 out of 5 stars review

Very comfortable

We bought one mattress and found it so comfortable that we bought a second. It has NO faulty construction issues. We bought "medium" firm and it is highly supportive with a quality memory foam on top.

Helpful?56MNVX2X80RL13867369080
reply from Member's Mark Team

Thank you so much for this fantastic 5-star review!

Apr 7, 2026
Reviewer name: Jeffrey
5 out of 5 stars
5 out of 5 stars review

Coming from a memory foam mattress

We had a name brand memory foam mattress for a handful of years that costed twice as much, and my wife and I like this considerably better. I’m 6’5 and weigh around 250lbs and this bed is very supportive and comfortable

Helpful?56MNVX2X80RL13867369080
Nov 29, 2024
Reviewer name: Lenny
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress!

Outstanding Mattress for the price. Just the right amount of firmness but fits snugly embraces all the body's curves. The only problem with this mattress is that you may not want to get out of bed.

Helpful?56MNVX2X80RL13867369080
reply from Performance Sleep Products

Hi Lenny-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)