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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 141-150 of 168 reviews
Nov 30, 2025
Ashley
5 out of 5 stars review

Camper mattress

Very comfortable and affordable mattress! Bought for our camper and fit great. 2 people plus a 70 lb dog. Couldn't ask for a better deal in today's economy.

Helpful?56MNVX2X80RL13867369080
Nov 21, 2025
Karen
3 out of 5 stars review

good matress! can't go wrong on the price! i looked at several. decided on this one. But if you order a Medium its really soft! going to see if i can exchange for a firm. i have a bad back so i gotta get that firm!

Helpful?56MNVX2X80RL13867369080
reply from Member's Mark Team

We hope your exchange went well, Karen, and if you need further assistance, please contact Member Support at (888) 301-0332.

Jun 29, 2025
PowderPuff
1 out of 5 stars review

Would return if it wasn't a 100 mile drive

Purchased the medium and it is as to be expected for a bed in a box. However, the mattress is 6" smaller than a standard King sized mattress. Therefore, it does not fit correctly on the bed frame. Which is highly disappointing since the closest place to return is 100 mile drive.

Helpful?56MNVX2X80RL13867369080
reply from Member's Mark Team

We're sorry for this experience, PowderPuff, and we hope you will take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return your mattress. If you need assistance, please contact Member Support at (888) 301-0332.

May 20, 2025
Michelle
4 out of 5 stars review

Verified Purchase

Perfect Bed

Great bed, but it's perfect right now. . .hope it stays that way.

Helpful?56MNVX2X80RL13867369080
Dec 7, 2024
BC
5 out of 5 stars review

Verified Purchase

Mattress

Love this mattress, we bought the medium and it’s a bit harder than expected, would recommend

Helpful?56MNVX2X80RL13867369080
reply from Performance Sleep Products

Hi BC - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 12, 2026
anonymous
5 out of 5 stars review

amazing

I got the firm mattress and it's perfect: not insanely hard and certainly not squishy.

Helpful?56MNVX2X80RL13867369080
May 25, 2025
GG
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?56MNVX2X80RL13867369080
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

Feb 2, 2026
Webb
5 out of 5 stars review

Excellent

I purchased this bed with the adjustable base! Best money I've spent in a while. It's been about a month but I am getting very good rest!

Helpful?56MNVX2X80RL13867369080
Jan 15, 2025
MrsMarcum
5 out of 5 stars review

Excellent choice

Very happy with this purchase! I was a little worried about the "bed in a box" idea but its great quality and gives a good night sleep.

Helpful?56MNVX2X80RL13867369080
Nov 18, 2024
Elise s
3 out of 5 stars review

Verified Purchase

Good…but…

Very comfy..too soft. Slept on it about 10 nights. I am better ofc on firmer mattress. Returned and go nectar medium.

Helpful?56MNVX2X80RL13867369080
reply from Performance Sleep Products

Hi Elise-<br /><br /> I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. <br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds