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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 31-40 of 222 reviews
Apr 15, 2026
Reviewer name: Meredith
5 out of 5 stars
5 out of 5 stars review

Excellent quality and SO comfortable!

I absolutely LOVE this mattress! It is so comfortable and is the perfect firmness. It comes with a removable, washable cover that simply zips off which is a wonderful feature. It's nice and deep while not so thick that sheets don't fit it. I highly recommend this for a fabulous night's sleep!

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Apr 16, 2026
Reviewer name: DWD
5 out of 5 stars
5 out of 5 stars review

Deep Sleep

I already love memory foam mattresses. This was a step above what I have used in the past. I love the washable cover. Simply unzip and wash. I have some back issues and the way this fits to my back provides for a great sleep. I wake up relieved. I am a hot sleeper and the cooling technology really helped.

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Apr 19, 2026
Reviewer name: Christina
5 out of 5 stars
5 out of 5 stars review

Comfortable Mattress

The Member's Mark Hotel Premier 14-inch Hybrid Medium Queen mattress is a great choice for anyone looking for comfort and value. First, it offers excellent support with the hybrid design with coils and memory foam, helping keep your body aligned while you sleep. Second, the cooling gel technology keeps the mattress comfortable throughout the night, preventing overheating and no sweaty feeling like older versions, we have had in the past. Finally, it provides a perfect balance of softness and firmness, making it ideal for a variety of sleep positions and ensuring a restful, comfortable night's sleep. Definitely considering transitioning the rest of the house to these for the rest of the family.

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Apr 14, 2026
Reviewer name: OCD help
5 out of 5 stars
5 out of 5 stars review

So comfortable!!

You guys this mattress is like sleeping on a cloud. It keeps me cool it's soft yet firm in someplace. It's just like what my back needs very easy to get out of the box. The box was a little crushed when it came to my house, but other than that, everything was in tapped very easy set up and so very comfortable!!! I'll probably end up having to upgrade my children children's beds to this brand

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May 4, 2026
Reviewer name: Bibi
5 out of 5 stars
5 out of 5 stars review

Its a dream

Best nights sleep i have had in such a long time. This mattress is plush, so comfortable, its perfect for me. Its thick perfect firmness for my confront level. Its high which is great. I don't like thin mattresses. Great quality. Its expands very fast and adjust. This is an awesome matress. Its memory foam 5". Its great for my back. It has cooling technology. Its just amazing. We love it.

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Dec 8, 2024
Reviewer name: Shannon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very pleased!

After getting 3 defective Nectar Premium mattresses in a row, I decided to give up on Nectar. I took a chance on this mattress from Sam's. I purchased a Medium and couldn't be happier with it. I would say it's actually firmer that the Nectar Premium. I have a bad back, hips and knees. I am now able to enjoy pain-free sleep!

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reply from Performance Sleep Products

Hi Shannon - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Apr 17, 2026
Reviewer name: Review by D
5 out of 5 stars
5 out of 5 stars review

Comfortable with Great Support

This 14-inch mattress strikes a great balance between comfort and support, making it a solid choice for a wide range of sleepers. The medium support level feels just right—not too firm and not too soft—so it provides enough cushioning for pressure points while still keeping your body properly aligned. Whether you sleep on your back, side, or a mix of both, it adapts well and offers a comfortable night's rest. One thing to be aware of is that when you first unbox the mattress, there is a noticeable smell. This is clearly mentioned in the instructions and is fairly common with new mattresses that are vacuum-sealed. While it might be a bit strong at first, it's temporary and fades away within about 2 to 3 days once the mattress has fully expanded and aired out. After that initial period, the mattress really shines. It feels plush yet supportive, and the thickness adds an extra layer of comfort that makes a difference. Overall, if you're willing to give it a couple of days to settle, this mattress delivers a comfortable and supportive sleeping experience.

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Apr 20, 2026
Reviewer name: Michelle K
5 out of 5 stars
5 out of 5 stars review

Amazing Mattress!

We have the Member's Mark Hotel Premier 14” Hybrid Mattress in king and medium firmness. The coils provide conforming support and motion reduction making it a great option for couples. The memory foam layer makes it so comfortable. The gel technology pulls the heat away from the body which helps regulate temperature as we sleep. We absolutely love this mattress!

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Feb 28, 2025
Reviewer name: 13th Gen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No longer skeptical of mattress in a box

My wife wanted to replace our $2,500 Stearns & Foster mattress because she sunk into her sleeping position after a few years (the mattress basically had divots in it where we slept). I didn't want to spend another $2,500 on a mattress so we compromised on our first ever mattress in a box. So far, it's been great. The only advice I'd add is medium is firmer than we expected. We're not disappointed - and we haven't tried the plush or firm - just saying our experience with the medium is that it's more like "medium-firm."

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reply from Performance Sleep Products

Thank you for your detailed and honest feedback! We’re so glad to hear that your first experience with a mattress-in-a-box has been a positive one—especially after transitioning from a high-end Stearns & Foster. It’s great to know that the mattress is meeting both your comfort and budget expectations. We also appreciate your note about the firmness level. Feedback like yours helps other customers make informed decisions, and we’ll be sure to share your insight that the “medium” feels more like a “medium-firm.” If you ever have questions or need support down the line, we’re always here to help. Wishing you and your wife many restful nights ahead!

May 2, 2026
Reviewer name: Extra soft Cozy PJ Set
5 out of 5 stars
5 out of 5 stars review

Affordable mattress with luxury comfort

I recently purchased the Hotel Premier Collection Medium Firm Mattress, and overall I'm really impressed. The setup process was incredibly easy—everything arrived well-packaged, and it expanded quickly without any issues. Within a short time, it was ready to use. In terms of comfort, it hits a great balance. The medium-firm feel provides solid support while still being comfortable enough to relieve pressure points. It works well whether you're a back, side, or combination sleeper, and I've noticed a big improvement in sleep quality since switching. It also feels very durable and well-made. The materials seem high quality, and it holds its shape nicely without sagging. Even after consistent use, it still feels just as supportive as day one. Overall, this mattress is a great value—easy setup, comfortable, and built to last. I'd definitely recommend it to anyone looking for a reliable medium-firm option.

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