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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 151-160 of 199 reviews
Nov 21, 2025
KIM
5 out of 5 stars
5 out of 5 stars review

This mattress is wonderful!! First good night of sleep in months. We both woke up rested with no back or knee pain. Should have gotten this a long time ago. Came well packaged. If you need to get some excellent sleep. You have to try this mattress - you will not be disappointed.

Helpful?56MNVX2X80RL13867369078
Apr 20, 2026
anonymous
2 out of 5 stars
2 out of 5 stars review

Stay away from the softer mattress!

The plush mattress is like sleeping on a marshmallow. You totally sink into it. No support whatsoever. And I like a softer mattress. But not this. Also, there is NO reason for it to be 14 inches thick. Making the bed is a nightmare and keeping some expensive deep pocket sheets on it is impossible. Have had the mattress on a guest bed just a few months. Will be putting on the curb for garbage pickup soon.

Helpful?56MNVX2X80RL13867369078
Jun 10, 2026
Jessica
1 out of 5 stars
1 out of 5 stars review

Medium feels softer than soft.

Medium feels softer than soft - have to return in person to avoid shipping fees.

Helpful?56MNVX2X80RL13867369078
Sep 25, 2025
HankSA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable. This was just right for a good night

Comfortable. This was just right for a good night's rest. We love our new mattress.

Helpful?56MNVX2X80RL13867369078
Sep 20, 2025
Jorge
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice

Great mattress for a great price

Helpful?56MNVX2X80RL13867369078
Sep 15, 2025
CH4
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesomen

Very comfortable mattress

Helpful?56MNVX2X80RL13867369078
Oct 6, 2025
ATC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavy but great quality

Bring a buddy to lift with you as it is heavy. But install is very easy.

Helpful?56MNVX2X80RL13867369078
May 29, 2025
BeBe
3 out of 5 stars
3 out of 5 stars review

I would not recommend this mattress. It was shipped in oblong box torn and tossed. No label of top or bottom of mattress all wrapped in an abundance of thick tight plastic. Very heavy oblong cardboard box and rolled so much it was giving away and becoming rounded. Very difficult for 3 people to pick up and move. FEDX had difficulty also. The mattress has NO springs in the side edges of the mattress where you would sit on the side of the bed. If it does you cannot feel them and they do not support you. There are coils and springs in bottom of mattress where your footboard is at. These coils and springs are lumpy bowed out and hard bowed buldged on the side of the cloth of mattress. The mattress itself took much work to get it open out and placed on the bed. It smells like high amount of paint or chemicals has been poured into the room where it on the bed at. This is day 2 and the smell with a fan on and the windows open is overwhelming and cannot be good for you at all. This mattress soft touch and the material top covers are beautiful. The material and the quality of this mattress is wasted money. I would never recommend it to anyone. The struggle of it all and the quality that you paid for is NOT worth it. I am very disappointed and referred others to be members of Sams. This mattress is not Sams Members quality at all. To send back or take back this mattress is out of the question. I would have to buy box and No Way you can roll this mattress back up. Get 3 or more men to get it out of my home and then carry in what a trailer back to the store or Van. Very disappointed to say the least. Home smell is not worth your time for this mattress either. I will never buy another rolled up mattress in a box.

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

We apologize for this experience, BeBe and ask that you please contact Member Support at (888) 301-0332 so they can assist you with a refund or exchange.

Dec 29, 2025
Tom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleased

Happy

Helpful?56MNVX2X80RL13867369078
Jul 13, 2025
Harri
5 out of 5 stars
5 out of 5 stars review

Superb mattress

Purchased the KS Firm and couldnt be happier. It molds perfectly to your body and offers excellent support. Cooling layer is really effective. I was worried about the memory foam being too hot for me but I really didnt need to worry at all. I will certainly be buying these for my other beds.

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

We're so glad you are happy with the cooling comfort of our mattress, Harri! Thank you for the 5-star recommendation!