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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 141-150 of 199 reviews
Jul 13, 2025
Mattress
5 out of 5 stars
5 out of 5 stars review

Very comfortable

We bought one mattress and found it so comfortable that we bought a second. It has NO faulty construction issues. We bought "medium" firm and it is highly supportive with a quality memory foam on top.

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

Thank you so much for this fantastic 5-star review!

Nov 21, 2025
Karen
3 out of 5 stars
3 out of 5 stars review

good matress! can't go wrong on the price! i looked at several. decided on this one. But if you order a Medium its really soft! going to see if i can exchange for a firm. i have a bad back so i gotta get that firm!

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

We hope your exchange went well, Karen, and if you need further assistance, please contact Member Support at (888) 301-0332.

Sep 25, 2025
Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never Received Orders — TWO OF THEM

I ordered this mattress TWICE and it was never delivered. Some of the excuses were that it was too hot to deliver, our address doesn’t exist, shipment was damaged in transit, etc.

Helpful?56MNVX2X80RL13867369078
Feb 15, 2026
Patrick
2 out of 5 stars
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

Helpful?56MNVX2X80RL13867369078
Dec 25, 2024
Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely Great

This mattress is "Hotel Quality" - very solid, firm construction and heavy! Unfolded quickly after release from the box & plastic wrap! Slept on the floor for several nights before the bedroom suite arrived. As described on the box!

Helpful?56MNVX2X80RL13867369078
Dec 1, 2024
Sagging2
1 out of 5 stars
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?56MNVX2X80RL13867369078
reply from Performance Sleep Products

Hi Sagging2 -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Apr 7, 2026
Jeffrey
5 out of 5 stars
5 out of 5 stars review

Coming from a memory foam mattress

We had a name brand memory foam mattress for a handful of years that costed twice as much, and my wife and I like this considerably better. I’m 6’5 and weigh around 250lbs and this bed is very supportive and comfortable

Helpful?56MNVX2X80RL13867369078
Nov 29, 2024
Lenny
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress!

Outstanding Mattress for the price. Just the right amount of firmness but fits snugly embraces all the body's curves. The only problem with this mattress is that you may not want to get out of bed.

Helpful?56MNVX2X80RL13867369078
reply from Performance Sleep Products

Hi Lenny-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 21, 2025
KIM
5 out of 5 stars
5 out of 5 stars review

This mattress is wonderful!! First good night of sleep in months. We both woke up rested with no back or knee pain. Should have gotten this a long time ago. Came well packaged. If you need to get some excellent sleep. You have to try this mattress - you will not be disappointed.

Helpful?56MNVX2X80RL13867369078
Apr 20, 2026
anonymous
2 out of 5 stars
2 out of 5 stars review

Stay away from the softer mattress!

The plush mattress is like sleeping on a marshmallow. You totally sink into it. No support whatsoever. And I like a softer mattress. But not this. Also, there is NO reason for it to be 14 inches thick. Making the bed is a nightmare and keeping some expensive deep pocket sheets on it is impossible. Have had the mattress on a guest bed just a few months. Will be putting on the curb for garbage pickup soon.

Helpful?56MNVX2X80RL13867369078