Can you give us some additional details about the issue you are experiencing with packing? Was this TV purchased as an open-box item or a refurbished TV? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Hello Luis, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future. 

Sorry to hear that you are not having a smooth experience with the legs and lines on screen. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hello Kyle, VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love for you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

At VIZIO we obsess over every detail so we can deliver the best products with you in mind. To make sure you’re getting the most out of your VIZIO TV, we’d recommend that you connect your devices with an HDMI cable and that the broadcast is in 4K (2160p) or Full HD (1080p). If you’d like any assistance adjusting your picture settings to align with your content, please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.

Hello Sadia, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.