Kumar V, I'm sorry to hear of the confusion you've encountered with the Q60B TV. Please know this model features Motion Rate 120, which is a metric that combines the panel’s native refresh rate, image processing, and backlighting technology. This produces a rating that better conveys the TV’s overall motion performance. Motion Rate 240 is available in our Q70A Series and higher. Should you have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Thesimplethings, Thank you for purchasing the Q60B TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > All Settings > Sound > Sound Mode You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Cory, It's unfortunate to hear you're not fully satisfied with the picture quality of Samsung's Q60B. To ensure your picture is fully optimized, please be sure your TV's firmware is up to date with version 1303, as this includes picture quality updates. You can check this by going to: Home > Menu > Settings > Support > Software Update. If the image isn't to your liking after performing any necessary updates, you may want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist