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Customer reviews for SAMSUNG 65" Class Q60B-Series QLED 4K Smart TV - QN65Q60BDFXZA for
SAMSUNG 65" Class Q60B-Series QLED 4K Smart TV - QN65Q60BDFXZA
4.6 out of 5 stars
stars
1,225 ratings1,145 reviews
  1. 5 stars78% (953)
  2. 4 stars15% (181)
  3. 3 stars3% (40)
  4. 2 stars1% (15)
  5. 1 star3% (36)
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Showing 141-150 of 1,145 reviews
May 20, 2022
SteveO
4 out of 5 stars
4 out of 5 stars review

Almost perfect.

[This review was collected as part of a promotion.] I love this TV. Great picture. Love the remote. Perfect for gaming. Only issue I have is it lags in the menus and when using some apps. I know there ate better models but still great TV for the price

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

Hi Steveo, It's great to hear your 2022 Q60B is providing you with a great picture and gaming experience, and we appreciate your feedback regarding the menu and app lag you're experiencing. To ensure your TV is fully optimized, please be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product! You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Oct 25, 2022
Kadboss
4 out of 5 stars
4 out of 5 stars review

Great Choice

[This review was collected as part of a promotion.] The ability tp tie the tv into smartthings app is amazing. Whether I habe the samsung remote or not my phone allows me me to control the tv. I also enjoy the fact that it almost immediatley reconizes any hdmi device pluged in(xbox, or playstation)

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
May 25, 2023
Katman59
4 out of 5 stars
4 out of 5 stars review

Great picture and lots of ability to connect

(This review was collected as part of a promotion.) It has a great picture and was easy to set up with my providers cable box that is actually a wifi set up. I would have given it a 4 but for some reason now when I go into the smart functions it has lost my cable set up and I have to go through small hassle of looking for the source again which can be frustrating. The speakers are not that great and I find the best sound when hooked to my surround system.

Review from Samsung Canada
Helpful?7KQA9UZNE9C413866371804
Oct 25, 2022
KJASSAMSUNG
4 out of 5 stars
4 out of 5 stars review

Good picture. A few annoying flaws

[This review was collected as part of a promotion.] Nice picture, and my first smart tv so I like that in general. However a few functional problems keep me from giving it 5 stars. — the Netflix app simply doesn't load, I'd say at least 25% of the time. I have to reboot the entire tv just to get it to show up. This is a common and ongoing problem according to my online searches. — it takes way too many steps to switch audio output.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

KJASSAMSUNG, We appreciate your feedback on the Netflix app not loading, and for optimal app performance, we ask that you please ensure you've got the latest firmware version installed on your Q60B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Aug 9, 2022
Pmille7
5 out of 5 stars
5 out of 5 stars review

Best TV I ever bought

[This review was collected as part of a promotion.] Picture quality is amazing, tv is quick and the remote is something else you don't ever need to worry about batteries bc it has a rechargeable battery and if you don't have a charger just take it out in the sun bc it's solar powered how cool. Great job samsung this is something else

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Oct 5, 2022
Cheeky
5 out of 5 stars
5 out of 5 stars review

Excellent TV; Can't best the price

[This review was collected as part of a promotion.] We use this TV for streaming and watching live TV. The picture quality is superb. The sound quality is not as good as a Sony or LG, but we knew that ahead of time and chose picture quality over sound. It's easy to use and comes with a number of wonderful extras that are standard in the price. We love the remote powered by a solar battery. Go ahead and purchase this TV. You won't regret it!

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Oct 14, 2022
Sungbabe72
5 out of 5 stars
5 out of 5 stars review

The product is overall great!

[This review was collected as part of a promotion.] I normally prefer Samsung. I love the products, the quality, experience is always easy and great. The TV has great picture and sound quality! My only complaint would be that it no longer connects to my phone since the update, but honestly that may be a user issue.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Jun 15, 2022
Mikesreview
5 out of 5 stars
5 out of 5 stars review

Easy to use and very smart

[This review was collected as part of a promotion.] I love how easy use is. Seamless connection with my Google home. Controllable via my phone so when my son turns the volume up, I can turn it down from anywhere. The picture quality is great. On a rare occasion I have had my connection to my computer freeze when I have used it as a second screen. That is uncommon but a minor draw back. And only happens with wifi connection. Hard wired it's great.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Jan 2, 2023
LeeB
1 out of 5 stars
1 out of 5 stars review

Terrible Customer Service

The worst customer service, been a long time Samsung customer but after my experience here, never again! I purchased this tv in 60” at the end of November 2022, the tv went on sale with a price decrease of over $300 within two weeks of my purchase (December 9th, 2022). I called Samsung and was advised that they will not price adjust. I asked to escalate this and was told a supervisor/ manager will call me back to discuss, i've called multiple times but no one has ever called me back, it's been ongoing for two weeks, even with my regular follow ups! Shame on Samsung!

Review from Samsung Canada
Helpful?7KQA9UZNE9C413866371804
reply from Operations

Hi LeeB, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Dec 30, 2022
Techguy
3 out of 5 stars
3 out of 5 stars review

Not impressed

nice vibrant picture in 4k. sound is okay. software and ui is horrible. i use it primarily for tv, streaming, and gaming. feels unintuitive to switch between devices. i expected this tv to be much better than my previous older samsung 120mhz model. sadly it is not.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

Techguy, We appreciate you sharing your experience with your Q60B TV's UI. If you're experiencing any lag or glitching, please be sure your TV is running the latest firmware update. You can check this by going to: Home > Menu > Settings > Support > Software Update. To further assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60B TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60B TV under QLED 4K TVs > B Model Lineup to download the guides you would like. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist