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Customer reviews for SAMSUNG 65" Class Q60B-Series QLED 4K Smart TV - QN65Q60BDFXZA for
SAMSUNG 65" Class Q60B-Series QLED 4K Smart TV - QN65Q60BDFXZA
4.6 out of 5 stars
stars
1,228 ratings1,148 reviews
  1. 5 stars78% (956)
  2. 4 stars15% (181)
  3. 3 stars3% (40)
  4. 2 stars1% (15)
  5. 1 star3% (36)
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Showing 131-140 of 1,148 reviews
Jul 16, 2022
Reviewer name: GrayWolf
5 out of 5 stars
5 out of 5 stars review

Ease of use

was extremely simple to unpack & set-up. the picture is excellent, the instructions that pop-up on screen are very easy to understand, the installation process was very easy. the mirroring process is simple, again just follow the instructions. just follow the instructions, i also recommend that you read the instruction on line. i recommend this product to anyone that wishes to watch tv with excellent clarity & content along with simplicity in mirroring your devices. my wife & i are looking at buying either the 65-inch or 75-inch q80,q85 or q90 model. this is how impressed we are with samsung & we usually are a toshiba tv buyer. i guess we will be buying samsung tv's from now on.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Oct 9, 2022
Reviewer name: NYJetsFan68
5 out of 5 stars
5 out of 5 stars review

My Samsung TV experience

[This review was collected as part of a promotion.] My family is pleased with our Samsung TV within a our house. The device has all apps that we need such as Peacock, HBO Max, and Amazon. My daughter uses it with her Nintendo, it interfaces with my Wifi network to access network devices, and the picture quality is impressive. My only complaint is that it loads slowly on some occassions after I turn on the device. This happens with another Samsung QLED TV that we have and I have not been able to figure that out the root cause. Otherwise, I am happy with the technology that Samsung offers year after year with its products.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Jul 26, 2022
Reviewer name: Nimrod
5 out of 5 stars
5 out of 5 stars review

THE BEST picture we've ever had at home!

[This review was collected as part of a promotion.] We primarily stream movies, and a lot on You-Tube. Picture quality is fantastic! We're hooked up to a Bose Home Theater sound system which really compliments the image quality. We just LOVE the on-screen navigation and menus.....all very intuitive.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Dec 30, 2022
Reviewer name: Techguy
3 out of 5 stars
3 out of 5 stars review

Not impressed

nice vibrant picture in 4k. sound is okay. software and ui is horrible. i use it primarily for tv, streaming, and gaming. feels unintuitive to switch between devices. i expected this tv to be much better than my previous older samsung 120mhz model. sadly it is not.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

Techguy, We appreciate you sharing your experience with your Q60B TV's UI. If you're experiencing any lag or glitching, please be sure your TV is running the latest firmware update. You can check this by going to: Home > Menu > Settings > Support > Software Update. To further assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60B TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60B TV under QLED 4K TVs > B Model Lineup to download the guides you would like. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Oct 26, 2022
Reviewer name: Johnny
5 out of 5 stars
5 out of 5 stars review

Samsung Q60B QLED 4K Smart TV (2022)

[This review was collected as part of a promotion.] We mainly use my Samsung TV for streaming movies. The older Samsung we used for our main TV had a weak Wifi component and would buffer or load slow, but this Samsung TV works great. It is farther away from the router and it streams just fine. I usually hard wire my LAN cable to the TV's but I really do not need to with this TV. We enjoy the crisp vivid colors and the sound is good as well. Glad we purchased this model.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Oct 7, 2022
Reviewer name: Tvremote
4 out of 5 stars
4 out of 5 stars review

Too many features to mention

[This review was collected as part of a promotion.] The Solar remote should be able to directly select a channel and not have to move through all the channels to get to the one you want. I purchased the optional remote that has the numbered keypad to directly select a channel.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Aug 23, 2022
Reviewer name: durantk48
4 out of 5 stars
4 out of 5 stars review

Has good Picture

[This review was collected as part of a promotion.] I utilize the TV for streaming and normal movie watching. I assumed it would be exceptional because we had a off brand that worked great with the limited features but picture was not all that great. I had to work to get my Samsung to work with all of the apps that I like and to get it to connect with the cable box sitting next to it. I upgraded the speed of the internet just for this TV. I connect the TV with a cable and WIFI, however the TV performed about the same.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Jan 2, 2023
Reviewer name: LeeB
1 out of 5 stars
1 out of 5 stars review

Terrible Customer Service

The worst customer service, been a long time Samsung customer but after my experience here, never again! I purchased this tv in 60” at the end of November 2022, the tv went on sale with a price decrease of over $300 within two weeks of my purchase (December 9th, 2022). I called Samsung and was advised that they will not price adjust. I asked to escalate this and was told a supervisor/ manager will call me back to discuss, i've called multiple times but no one has ever called me back, it's been ongoing for two weeks, even with my regular follow ups! Shame on Samsung!

Review from Samsung Canada
Helpful?7KQA9UZNE9C413866371804
reply from Operations

Hi LeeB, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Oct 25, 2022
Reviewer name: TVguru
5 out of 5 stars
5 out of 5 stars review

This product is all-around great

[This review was collected as part of a promotion.] Mainly use our Samsung TV for streaming Tv, shows, and movies and it never disappoints. The ease of use is great for all users and offers perks like Samsung TV that's great if you don't have cable. Need one for every room!

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Aug 17, 2022
Reviewer name: VenomMuyo
4 out of 5 stars
4 out of 5 stars review

Great features with some slight software wonkiness

[This review was collected as part of a promotion.] A fantastic TV, and a great price for all that's included. The game hub is a godsend. So easy to start playing, wifi adapter is plenty speedy enough to mitigate any lag. My only issue is with some software quirks. Namely the sound modes... It auto switches to game mode when starting a game, but doesn't switch back... There's no way to lock a sound mode. Also, multiview should allow user adjustable screens sizes and more input options.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

VenomMuyo, We appreciate you sharing your experience with the Sound Modes on your Q60B TV. Please know when Game Mode is enabled, both Picture and Sound Modes are automatically switched to Game, as these modes are designed to optimize performance and make your games more immersive with intense, three-dimensional sound. When in Game Mode, you can further enhance your audio with the Surround Sound setting. Press and hold the Play/Pause button on your TV’s remote to open Game Bar, then select Game Mode Settings. Should you need further assistance, please call us at 1-800-SAMSUNG (ask for TVs), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist