Nonna Rie, we understand your concern about your dryer&#39;s drum size. We want to speak with you directly to discuss this matter and assist you in providing the help you need.<br /><br />Please see this link to your user manual for tips and tricks on loading your dryer. Turn to page 37, &#34;Sort and load.&#34;<br /><br />Manual<br />https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf<br /><br />Please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148638054) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille

Hello, We know how disappointing it is to have a dryer that is not heating and displays an error code. We're here to assist. We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, and error code guide. The second link is a video you may watch from start to finish. The dryer has no heat at all: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all What to do if your Samsung dryer isn't heating or drying?: https://www.youtube.com/watch?v=LibK_OLFH4Q You may also refer to page 54 of the user manual for other solutions when the dryer does not heat/dry. https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result. The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147968101) to help our team pull up your information when you message us. Thank you. -Angelica

Greeting, We know how important a dryer is since it is one of the most used appliances at home. We'd love to help you. Please see the link below about the steps if the dryer does not dry the clothes after a cycle. You can choose the nearest issue of the dryer by clicking the radio button. Watch the video and click all the embedded words inside the article for more tips. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146208274, which will help our team pull up your information. ^Rainly

Hi Jymiya, We know the convenience of having a dryer in our home. Let us help. Please see the link below for the steps if the clothes are not fully dry after using the dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshoot/TSG10001001/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147375842, which will help our team pull up your information. ^Rainly