Hello, We understand that your overall experience with the washer and dryer can be disappointing. Let us help. Below is a link with troubleshooting steps when the clothes come out of the washer soaking wet. It also includes other resources about the suggested laundry load size and the washer cycles. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources for cleaning the dryer, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options. We recommend checking these resources and watching the attached video guide from start to finish. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147210782) to help our team pull up your information when you message us. Thank you. -Angelica

Hi Jymiya, We know the convenience of having a dryer in our home. Let us help. Please see the link below for the steps if the clothes are not fully dry after using the dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshoot/TSG10001001/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147375842, which will help our team pull up your information. ^Rainly

We are committed to enhancing the performance of your dryer, BJones61. Let's get this taken care of. We suggest referring to the resources below to address the drying performance of your dryer. Please click the hyperlinks and watch the instructional video for tips. The dryer cycle ends too quickly: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149660885, to help our team locate your information when you message us. Have a great day. -John