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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size
4.5 out of 5 stars
stars
2,536 ratings903 reviews
  1. 5 stars76% (1,924)
  2. 4 stars12% (315)
  3. 3 stars5% (117)
  4. 2 stars2% (61)
  5. 1 star5% (119)

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Showing 41-50 of 903 reviews
Oct 11, 2021
Reviewer name: rhuff
1 out of 5 stars
1 out of 5 stars review

Bad...

One of the reasons I have kept my Sam's Club membership active is to buy these for my husband, who has Parkinson's and Alzheimer's. They used to fit well, were absorbant enough to get him through the night, and he could usually get them on and off himself. Now they are ridiculously small and uncomfortable. The "improvements" are terrible.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your husband’s recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

May 1, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Absolutely not for overnight

Shape is ridiculous. No man wants to wear a thong. Half my butt is hanging out compared with the Depend brand. They leak atrociously. These would be better marketed as a slim alternative when needing fuller coverage wearing pants, but are not good at all for overnight incontinence.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 13, 2021
Reviewer name: the worst
1 out of 5 stars
1 out of 5 stars review

don't buy these

So I've wasted over $90 on these I used to buy them had no problems they redesigned them I ordered them they sent me the wrong size so those are garbage then I bought another one at the store right size and every single pair rip up the side as soon as you put them on so I buy another box thinking I might have done something no same thing rip right up the side so best idea anybody even looking at a review which I tend to forget to don't buy these they are horrible now I'm stuck with a hundred dollars out having to go buy them somewhere else

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing and tearing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 29, 2022
Reviewer name: Rach1025
1 out of 5 stars
1 out of 5 stars review

Not as good as they used to be

We bought these before they changed them with the "new and improved sizing". The new sizing is too tight and because it doesn't fit right, doesn't reach his waistline. it is very difficult for my father to take on and off. It used to be a very comfortable undergarment. He is a slight build so his size is not the problem. Need to change back to the way they used to fit.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Dec 5, 2022
Reviewer name: Rich
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Underwear that fill the bill.

Excellent product. Saves us a lot of time and money. I am a Prostate Cancer survivor. 10 years ago and last June. Both times I was required to wear either Pads of underwear. After Radiation treatment things were different and the underwear became very important. You have a great product and I will continue to purchase them from Sam's as they do what I need and the cost is reasonable.

Helpful?6B08GMGCUQPT13866023202
Oct 3, 2021
Reviewer name: rkowal
1 out of 5 stars
1 out of 5 stars review

men's disposable underwear

This new product stinks!!! The L/XL hardly fits my husband where the previous ones were comfortable and well fitting. The absorbency is terrible!!! We are changing his underwear after only a few hours of use. The old ones use to absorb so much more urine and allow for longer periods of time between changes. Since trying these, we need to limit our outings based upon when his underwear will need to be changed. The fabric is scratchy and has actually caused chaffing. This product needs to be discontinued.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further..

Dec 11, 2021
Reviewer name: Jamie
1 out of 5 stars
1 out of 5 stars review

Member's Mark Total Protection???

The "new & improved total protection" is a lie. My father can barely squeeze into the L/XL diapers. What are you going to do about it? Reading the other reviews, I see my father is far from the only one that has a problem. Again, what are you going to do to fix the problem. Offering people a refund still doesn't protect the wears from soaking themselves or allow a comfortable fit that doesn't chafe the aged skin.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Hi Jamie! We appreciate you contacting us. We’re disappointed to hear that your dad's recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Apr 5, 2023
Reviewer name: moto
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Why pay more?

Better fit & feel than the Walmart Assurance brand, but still room for improvement. Like them better than Depends & much cheaper. Pay attention to size, bought small/medium size for 32-33 in. waist, large would have been way too bulky & uncomfortable.

Helpful?6B08GMGCUQPT13866023202
Apr 20, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Runs smaller than before!

The fit has changed. I previously purchased these in S/M for my 81 year old husband for years. He now needs L/XL, those barely fit and do leak, especially at night. He hasn't gained weight! He has dementia and now limited mobility due a stroke. This "newly designed" underwear runs smaller. He also can't read the size printed inside in the gray, telling front from the back. I will have to switch to more expensive brand.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Oct 9, 2021
Reviewer name: slowrunningnurse
1 out of 5 stars
1 out of 5 stars review

terrible, not new and improved

As other reviewers have noted the new and improved changes have made these disappointing and unusable. The sizing has changed and my 95 year old father can no longer get these on despite buying the same size. Worse than that though is the fact that these leak. He has never had any issues previously with these leaking until the most recent "new and improved" package arrived. This is so disappointing to caregivers who count on these as an economical but effective solution for incontinence issues. I am now having to experiment with other brands to find the fit and absorbency that these used to provide. Please correct the quality issues. Anyone else that finds these unsatisfactory, take the time to live chat with customer service for a refund.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Thank you for your feedback. Our sincere apologies for the sizing issues and leakage. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.