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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size
4.5 out of 5 stars
stars
2,536 ratings903 reviews
  1. 5 stars76% (1,924)
  2. 4 stars12% (315)
  3. 3 stars5% (117)
  4. 2 stars2% (61)
  5. 1 star5% (119)

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Showing 31-40 of 903 reviews
Dec 11, 2021
Reviewer name: Jamie
1 out of 5 stars
1 out of 5 stars review

Member's Mark Total Protection???

The "new & improved total protection" is a lie. My father can barely squeeze into the L/XL diapers. What are you going to do about it? Reading the other reviews, I see my father is far from the only one that has a problem. Again, what are you going to do to fix the problem. Offering people a refund still doesn't protect the wears from soaking themselves or allow a comfortable fit that doesn't chafe the aged skin.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Hi Jamie! We appreciate you contacting us. We’re disappointed to hear that your dad's recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 7, 2021
Reviewer name: Ron
1 out of 5 stars
1 out of 5 stars review

Do not buy!!

I have used these for years. This recent change is horrible. Read all of the other people's similar comments to see a similar theme. They are too small now (using the L-XL size), uncomfortable, not as absorbent, don't even 'feel' as good in hand. If they don't go back to a good product that didn't need "improvement", these will be the last ones I buy. Wake up Sam's--you've got a problem here that needs fixing ASAP.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Hi Ron..We appreciate your feedback. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 11, 2021
Reviewer name: rhuff
1 out of 5 stars
1 out of 5 stars review

Bad...

One of the reasons I have kept my Sam's Club membership active is to buy these for my husband, who has Parkinson's and Alzheimer's. They used to fit well, were absorbant enough to get him through the night, and he could usually get them on and off himself. Now they are ridiculously small and uncomfortable. The "improvements" are terrible.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your husband’s recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 8, 2023
Reviewer name: Unknown
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

L/XL not a true fit

I rated a three due to the fact that XL is to small. If the package reads L/XL this will not fit someone who wears XL. I purchased XL other brands and they fit perfectly for my father. Other than them not fitting this is a great product no leakage. I also purchased XXL for my father but they were too big. I wish they would offer XL.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 19, 2021
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

you ruined a great product

don't now whose idea it was to change a good thing but whoever is responsible should be looking for a job. the new members mark mens disposable underwear SUCK. flimsy, don't fit the same, cheaper quality. CHEAPER to sams probably but a LOSER to your customers. You guys need an advisory board tokeep you from making more bad choices. BRING back the peoples choice.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 10, 2021
Reviewer name: Bad Underwear
1 out of 5 stars
1 out of 5 stars review

Maximum Absorbency Men's Underwear

I bought these new Mens Maximum Absorbency Underwear and when I tried on the first pair I couldn't hardly get them on (L/XL). I only weigh 185 lbs and I have a 40" waist but these new underwear do not fit like the old ones did. They are very tight and I returned them to Sams Club. Guess I have to buy then from another manufacturer.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Apr 20, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Runs smaller than before!

The fit has changed. I previously purchased these in S/M for my 81 year old husband for years. He now needs L/XL, those barely fit and do leak, especially at night. He hasn't gained weight! He has dementia and now limited mobility due a stroke. This "newly designed" underwear runs smaller. He also can't read the size printed inside in the gray, telling front from the back. I will have to switch to more expensive brand.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Oct 3, 2021
Reviewer name: rkowal
1 out of 5 stars
1 out of 5 stars review

men's disposable underwear

This new product stinks!!! The L/XL hardly fits my husband where the previous ones were comfortable and well fitting. The absorbency is terrible!!! We are changing his underwear after only a few hours of use. The old ones use to absorb so much more urine and allow for longer periods of time between changes. Since trying these, we need to limit our outings based upon when his underwear will need to be changed. The fabric is scratchy and has actually caused chaffing. This product needs to be discontinued.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further..

Aug 29, 2021
Reviewer name: Les
2 out of 5 stars
2 out of 5 stars review

sizing is way off!

I used to get the item # 980281142 underwear diapers in L/XL fit great worked well comfortable! But I guess they cost too much or didn't sell enough, any way the new ones are alot smaller, I'm a 40 waist, but the l/xl now is very tight. Can't imagine how someone lager then me could ever wear these. Bring back the older style Please!

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning Les. We are sorry to hear about your experience with the fit. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 1, 2021
Reviewer name: Allie
1 out of 5 stars
1 out of 5 stars review

Terrible!!!!!

I have used these diapers for years and now they changed the size and absorbency on them, they are way too small on my dad and he pees all over his covers and we have to change his sheets everyday, this is unacceptable, I'm mad I bought 4 boxes because I thought they just changed the look of the box to find this out! I even threw away my receipt because I was so confident I wouldn't need it, I want my money back this is BS!

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us Allie. We’re disappointed to hear that your dad's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.