We are sorry you are unhappy with the fry pan set, Pierre. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfation Guarantee. We have some tips for you to protect this set. 1) Always cook on low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended although dishwasher safe. 4) Avoid sudden temperature change (thermal shock) to prevent metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration.

Hi, nan, thank you for not to use spray oil. To initially season your pans, hand wash with warm soapy water and dry thoroughly first. Then season by lightly rubbing cooking oil onto the surface and heating over medium heat for 2-3 minutes. Cool the pan down to room temperature, hand washing with warm soapy water, then rinse and dry thoroughly. To help make the pans nonstick again: Hand washing your pans with vinegar or warm water. Pour oil in the pans and use a brush to make the oil spread evenly onto the surface. Heat the oil with low to medium heat until the smoke rises from the inside out. Cool the pans down to room temperature, then wipe out the extra oil with a cloth. If you are still dissatisfied, please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

We are sorry to learn about your experience, grammyrae, and ask that you please contact Member Support at (888) 301-0332 so we can better understand what happened with your set and provide some assistance.

Thank you for your feedback and rating, Kat, we truly appreciate it. Because of your review and feedback, our team can further investigate areas that may require attention or improvement.

We are sorry to hear about your experience with the pans and appreciate you taking advantage of the 100% Satisfaction Guarantee. Here are some tips for you to make the pans nonstick again, should you choose to keep them: Hand washing your pans with vinegar or warm water. Pour oil on the pans and use a brush spread the oil evenly onto the surface. Heat the oil with low to medium heat until the smoke rises from the inside out. Cool the pans down to room temperature, then wipe out the extra oil with a cloth.

We appreciate your feedback and recommendation, MBQ. The heating range touches the bottom of the cookware first during cooking and then transfers the heat through to the wall, so the bottom center will heat first. That's why it's always best to cook on low to medium heat for a more even distribution.