Thank you for the great rating, Nadine!

We are sorry to hear about your experience with the fry pan set, JP. Please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have more tips for you to maintain the nonstick performance. 1) Use low to medium heat during cooking to prevent metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration caused by high heat and thermal shock. 2) Avoid sudden temperature change. Allow the cookware cool down to room temperature before washing. 3) Dishwasher safe but hand wash recommended. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.