To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some important tips for you to care this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (Thermal Shock) on the cookware and lids. 4) Keep the open fire just touch the bottom of the pots and avoid open fire climb onto the wall.

Thank you for the great rating, Nadine!

We are sorry to hear about your experience with the fry pan set, JP. Please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have more tips for you to maintain the nonstick performance. 1) Use low to medium heat during cooking to prevent metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration caused by high heat and thermal shock. 2) Avoid sudden temperature change. Allow the cookware cool down to room temperature before washing. 3) Dishwasher safe but hand wash recommended. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

We are sorry about your experience, BOB. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.