We are sorry to learn your pans have chipped. Please contact Member Support at (888) 301-0332 for assistance.

We are sorry to learn about this experience, JAMES, and ask that you please contact Member Support at (888) 301-0332 so they can make this right for you.

To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some important tips for you to care this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (Thermal Shock) on the cookware and lids. 4) Keep the open fire just touch the bottom of the pots and avoid open fire climb onto the wall.