Skip to Main Content
Sams Club
Sams Club
Customer reviews for Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort for
Backyard Discovery 12' x 10' Brookdale Gazebo with PowerPort
4.5 out of 5 stars
stars473 ratings386 reviews
  1. 5 stars75% (354)
  2. 4 stars16% (74)
  3. 3 stars3% (12)
  4. 2 stars1% (4)
  5. 1 star6% (29)

Member photos

  • +234 images
Sort by |
Showing 11-20 of 386 reviews
Jun 13, 2019
Larrya
1 out of 5 stars review

Verified Purchase

Gazebo build

This gazebo is a nightmare to assemble! Holes don't line up,had to drill out so bolt would fit. This is why engineers in CHINA should not be designing Gazebo's.The only good thing are the downloaded instructions.If you purchase this gazebo,BE AWARE!

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

We are sorry to hear that you did not have a good experience with our product please call us at 800-846-4445

Jul 24, 2020
Alaina B
5 out of 5 stars review

Verified Purchase

Definitely Worth it

We bought this to replace an older, cheaper metal gazebo. It arrived in 6 boxes. Everything was packed so there was no damage. Instructions were easy to follow. It took 2 people 10 hours to assemble. It is absolutely beautiful and we're very happy with it. Very sturdy and solid but a great price.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

Thank you for your wonderful review, We are happy to hear that you are loving your new Brookdale Gazebo

Feb 29, 2020
Jeff H
5 out of 5 stars review

Verified Purchase

Great Product at a great price

I was impressed with the level of communication from the manufacturer and shipper. Arrived i day earlier than originally promised. I purchased the assembly option and they showed up right on time the next day. Really glad I had the professionals assemble, they did a great job and had it together in 6 hours. AS I watched them it became obvious that I would have encountered many challenges that would have lengthened my assembly time and trouble. I was pleased with the price of this cedar pergola, pleased with the quality, but a little concerned when some of the boxes were damaged in transit. Fortunately none of the components were damaged. We had some hardware issues that the company will send replacements and the installers put the drip guard on backwards but no problem. I was excited about the electrical feature until I looked at it closely, there is no on/off switch so in my case it is useless. I connect to an outside lite fixture that I installed a dimmer on that is controlled from inside the back door. I am really excited and pleased with product.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and wonderful review!

May 8, 2019
MrsRiley4ever
5 out of 5 stars review

Verified Purchase

Backyard paradise!

Who bought this about a month ago and my husband was able to assemble it himself. Side note, he is very handy. So if you’re not, you may want a buddy to help. The online assembly guide was awesome! And now that it’s complete, it’s gorgeous and seems very sturdy. We love the ability to plug in our phones and outdoor lighting strings via the outlets on the column. We have gotten lots of compliments and we highly recommend this product so far.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

Thank you for your 5 star review!

Apr 8, 2021
Nick croy
4 out of 5 stars review

Verified Purchase

Cedar gazebo

Gazebo nice overall, some of the screws stripped easy and a couple of the board cracked even tho they were predrilled Some of the instructions are vague Overall good quality just not happy with screws stripping before they were tightened

Helpful?1QTS4L3CY05E13865921044
reply from Supplier Response

I encourage you to contact our Customer Advocate team at 800-856-4445. We can work with you to get your playset up to manufacturer specifications, replacing any area that were cracked as well as replacement hardware you may need.

Jul 3, 2019
Disappointed
1 out of 5 stars review

Verified Purchase

Damaged and missing parts

Go configure came out to put the gazebo together and discovered the wood was severely damaged and there was missing parts and that was two weeks ago we were told they would come pick it up and credit us and it’s still sitting in our backyard.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

We are very sorry to hear that you did not have the 5 star experience we strive for. If you would like to discuss this with us further please call our office at 800-846-4445

Jan 1, 2020
Anthony
5 out of 5 stars review

Verified Purchase

Perfect for what we wanted

Took a while to get the installation handled but for the gazebo itself we couldn't be happier. It is exactly what we wanted for our pool deck. Couldn't be happier.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

We are sorry to hear that you had trouble getting your Gazebo installed. However we are very happy to hear that you love it.

May 21, 2019
Jim
3 out of 5 stars review

Verified Purchase

Deceived

It is called a 12x10, so one would assume it would be a 12'x10'. It is 10'9"x9'6'. They said it is measured by the longest board-2 6'boards connected.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

Thank you for your review! We do apologize for the confusion. Industry standard measures the overall coverage which would typically be the roof section. The post to post measurements would be less.

Aug 20, 2019
Mike
1 out of 5 stars review

Verified Purchase

Poor quality

Looks great but materials are very cheep, its either pine or Faux wood, and the shipping is a pure rip off, if you know the right people you can have this built with real Cederand would last long long time

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

We aim for 100%, 5-star customer satisfaction and we're sorry to hear your experience was less than perfect. Please contact our Customer Advocate Team should you need anything at either of the following: Email customerserv@backyarddiscovery.com OR Phone: 1-800-856-4445 Mon-Sun, 8:00AM-6:00PM CST.

May 4, 2019
Chrisp68
5 out of 5 stars review

Verified Purchase

Solid Cedar and Beautiful!

Wonderful value and good construction. It was worth paying for the delivery and installation though. Combined price is a great deal for solid cedar and it looks great on our back patio.

Helpful?1QTS4L3CY05E13865921044
reply from BYDSales

Thank you for your 5 star review!