Customer reviews for Backyard Discovery Cedar 12' x 12' Gazebo with PowerPort

Customer reviews for Backyard Discovery Cedar 12' x 12' Gazebo with PowerPort for

Backyard Discovery Cedar 12' x 12' Gazebo with PowerPort

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3.7 out of 5 stars

stars34 ratings17 reviews

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Showing 11-17 of 17 reviews

Aug 1, 2025

Unhappy Customer

1 out of 5 stars review

Bad Delivery Service

Received pergola by the most rudest delivery company, was yelled at and mistreated. Called the delivery company and received similar treatment. Why order through SAMS to get mistreated by a 4th company used by the vendor. Horrible!!!! Beware!!!

Helpful?

reply from BYDSales

We are sorry to hear that delivery was far from expectation. Please reach out to us at 1800-856-4445 to discuss and get this resolved with our customer advocate team.

Jul 2, 2021

SarahN

5 out of 5 stars review

Verified Purchase

Excellent Quality

Very Nice Gazebo. Definitely pay the extra money to have their staff assemble it! This will last a VERY long time! Love it!

Helpful?

reply from BYDSales

Hi Sarah! Thank you for the 5 star review! We are so glad to hear everything went perfect for you. Hope you are enjoying your new Gazebo!

Jul 12, 2021

emtapia

5 out of 5 stars review

Verified Purchase

Gazebo

Beautiful gazebo, really good quality. It's exactly what I wanted it is a nice addition to my back yard.

Helpful?

reply from BYDSales

Hello- We aim for 100%, 5-star satisfaction and are glad to hear your experience was nothing short of perfect. Enjoy your new Gazebo!!

Jun 11, 2025

Erica

5 out of 5 stars review

Exactly what I wanted

This gazebo is everything that I wanted. It was the finishing touch to my deck. You will need two to three people to put together. The roof rafters were the hardest part. Customer service was amazing. A main beam came cracked and they immediately sent a new one.

Helpful?

reply from BYDSales

Thank you for your 5-star review and feedback! We're sure that it's a wonderful new addition to your your outdoor space!

Nov 19, 2020

Gma

5 out of 5 stars review

Verified Purchase

The best Shade!

I love this!! And the whole process of receiving it and the set up!!

Helpful?

reply from BYDSales

Thank you for your wonderful review! We strive for 100% 5-Star Satisfaction, and your review acknowledges the hard work our team puts in every day. We know you will love your Gazebo for many years to come!

Jul 22, 2020

Wilbapig

5 out of 5 stars review

Verified Purchase

Love it

Looks great, very sturdy

Helpful?

reply from BYDSales

Thank you for the wonderful review! We know that you will love your 12' x 12' Gazebo for many years to come!

Feb 22, 2021

Sha

3 out of 5 stars review

Some design flaws.

Just finished assembly yesterday. Today is raining and it is evident that there needs to be an overhang on the roof. If the metal roofing were just an inch longer the rain would shed properly. As it is, the wood will be rotted in no time. We paid for assembly but after a week and no contact, we ask for a refund and found someone else to assemble. It is, however, a beautiful structure and if we can come up with a solution for the roof/water issue I am sure we will enjoy it.

Helpful?

reply from BYDSales

Hi Sha- Thank you for taking the time to leave a review. The wood will need to be sealed with a clear waterproof sealant to keep it protected from the outdoor elements. Sealing the unit is also a key part of your warranty. We do not recommend a brand so whatever you decide to go with is just fine with us. We are confident if maintained according to the maintenance instructions in your owner's manual your gazebo will last for many years to come.