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Customer reviews for Backyard Discovery Cedar 12' x 12' Gazebo with PowerPort for
Backyard Discovery Cedar 12' x 12' Gazebo with PowerPort
3.7 out of 5 stars
stars34 ratings17 reviews
  1. 5 stars53% (18)
  2. 4 stars12% (4)
  3. 3 stars9% (3)
  4. 2 stars3% (1)
  5. 1 star24% (8)

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Showing 1-10 of 17 reviews
Sep 29, 2021
Brandon
5 out of 5 stars review

Verified Purchase

Tough build

Excellent quality. Beautiful. Assembly was more than I anticipated. I put the roof on with the help of my 12 year old daughter... I would recommend 3-4 men. Instructions could have been a bit more clear.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Thank you for your 5-star review.

Sep 3, 2020
Cookie
5 out of 5 stars review

Verified Purchase

Gazebo on Lake Oconee

Very happy with our new gazebo. The crew from Go Configure did an outstanding job.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Thank you for your wonderful review on your New Gazebo!

Jul 2, 2021
Big Rand
5 out of 5 stars review

Verified Purchase

Oh Yeah!!!

The Quality of this Product is Well Worth what I paid!!! Especially considering what everyone else wanted for them!!!.... I bought 2 and put hem End to End!!! :)

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Hello- Thank you for the 5 star review! I bet your set up is beautiful. So glad to hear you are enjoying the outdoors under your new gazebo!!

Jul 24, 2020
Kim
5 out of 5 stars review

Verified Purchase

Would buy again if I needed another one.

This came out absolutely awesome. Good quality, east to assemble, and looks like a million bucks. We love it!

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Thank you for your wonderful review!

Aug 26, 2021
David L
5 out of 5 stars review

Verified Purchase

Awesome Gazebo

This is a beautiful addition to our back yard oasis. It will be used as an outdoor kitchen and BBQ area. I love it.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Sounds like a great place to hang out and entertain!

Jul 21, 2021
Rick
5 out of 5 stars review

Verified Purchase

Awesome Gazebo

This has to be one of the best purchases I've ever made . This thing is awesome . Assembled it myself which will be honest was quite a pain, but it is definitely worth it

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Hi Rick- Thank you for the review. We are glad you have your gazebo up and hope you are enjoying the outdoors underneath it!!

Jul 26, 2021
Timeszee
4 out of 5 stars review

Verified Purchase

Timeszee

Nice and big and guys setting it up were great and got it done 2 hours . I just wished I got the one with the out side outlets like what was in sam's club but other than that it's good . Looks solid and love cedar smell.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Hello- Thank you for sharing your experience. We hope you are enjoying your new gazebo!!

Jan 19, 2023
Angie
3 out of 5 stars review

Roof Problem

We bought this gazebo 5 or 6 years ago and it was a lovely addition to our patio. I would have given this 5 stars until this winter. The wood needed to be stain/seal after the first year which is to be expected, but this year when the snow slid off the roof, the metal finish came with it. I am going to contact Sams Club to see what they can do about getting it replaced.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Thank you for reaching out and letting us know about your roof on the Gazebo. I want to let you know that the Gazebo came with a warranty through us the manufacture when you bought it. We are happy to help you get your Gazebo up to our manufacture expectations. We want you to have a product that you are proud of. Please reach out to us at 1-800-856-4445. We are here 7 days a week to help. Backyard DiscoveryJennifer Redd

Feb 7, 2024
don544
2 out of 5 stars review

Probaly not worth the price

What is the max characters here? So for starters was told I could order parts in emails, called to order and told I could not order the parts that are in my email in form of an invoice. By the way they charge as much for shipping the parts as the actual parts cost so much for free shipping. Dings, dents, and scratches are to be expected and the directions for assembly are fairly dismal. Parts labeled but some are hard to se and some are in spots that make them visible on the assembled structure. No touch up included so when black products are scraped and stain is rubbed or scratched off by inadequate protection in the packaging good luck on a stain match. Yes the product is stained however does not seem to be a water repellent stain as water soaked into parts that were laid out and then it rained. Fit and finish leave a lot to be desired in this age of cnc machines, holes not deburred, holes not lining up. Yes assembly would be easier with two or three people but I did assemble on my own. Did change some of the suggested methods to make that easier for one person. Such as assembled roof rafters and joists and then installed, then installed the steel from ladder working through the rafters. Have to admit it did save me time as it was pre-cut and drilled so it only took two days labor to erect the frame.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

I do apologize in regards to this! Please contact us at 1-800-856-4445 and we would be glad to help in regards to this.

Nov 6, 2020
PRE
1 out of 5 stars review

Verified Purchase

Damaged

It came damaged. We sent it back via the freight company, we were not offered anything for the inconvenience or a replacement from Sam's Club. We were so excited to have this installed and have been thinking about it for the past two seasons. We are waiting on a refund to our credit card.

Helpful?41QD54ZAOJ8K13865909775
reply from BYDSales

Thank you for leaving a review! On behalf of Backyard Discovery, we sincerely apologize for the issues that you have experienced! If there is anything that we can do to make this experience better for you, please contact our Customer Advocate Department at 800-856-4445!