Hello, We know that dealing with a shaking washer can be frustrating. We're here to help. Below is a link containing the troubleshooting steps when the washer is shaking. The link has additional resources on laundry load size, washer cycles, settings, and features. You may also watch the video attached to this link from start to finish. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 You may also refer to page 48 of the user manual for other solutions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147567325) to help our team pull up your information when you message us. Thank you. -Angelica