Hi NICKO, We appreciate your question about turning the end-of-cycle melody on mute or off. This Samsung model's end-of-cycle alarm can not be turned off as compared with other Samsung washing machine models. Should you need assistance apart from turning the end-of-cycle melody off, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145493701 to help our team pull up your information. Leo

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.