Thank you for reaching out. We are very sorry to hear you had this experience with Purina Friskies Gravy Wet Cat Food, Variety Pack. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We want to learn more about your cat's experience and lend a helping hand. When you have a moment, please give us a call at 1-800-778-8864. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Friskies Team

Thank you very much for bringing this to our attention. We're really sorry to hear that you received your order damaged. We want to further assist you and gather additional information to learn more about your experience. Please give us a call at 800-778-8864. We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. –The Friskies Team

Thank you for sharing your feedback! We're happy to learn that your cat loves our recipe. We appreciate your feedback and loyalty. -The Cat Chow Team