Thank you for your support and for sharing this with us. We're very sorry to hear about your experience. We encourage you to contact Sam's Club's customer support team, as they are in the best position to assist you with specific delivery questions or concerns. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

Thank you very much for sharing this with us. We're really sorry to hear about your experience with your orders. Your experience is unusual, and certainly not typical of our products. We carefully produce and package our products to ensure they reach consumers in excellent condition. We'd like to learn more about your experience. Please give us a call at 800-778-8864. We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. –The Friskies Team

Thank you for reaching out, and we apologize for the delayed response. We're very sorry to hear you had this experience with Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like to learn more and lend a helping hand. When you have a moment, please give us a call at 1-800-778-8864. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Friskies Team