Thanks for the feedback as well as your support. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

Thank you for your support and for sharing this with us. We're very sorry to hear that you haven't received your order yet. We advise that you contact Sam's Club's customer support team, as they are in the best position to assist you. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

Thanks for bringing this to our attention. We're very sorry to hear of this experience. We are at a loss to explain why your cats are not enjoying their favorite Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food as much as before, as we have not changed the formula. We will share your experience with our team members. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-778-8864. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you soon. - The Friskies Team