We are sorry to hear about your experience and thank you for following all the instructions. We would like to emphasize that please avoid sudden temperature change (thermal shock) on the cookware surface. Besides, carefully move the pots and lids on and off any places. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

Rachel, Thank you so much for bringing this to our attention. This experience does not match what we want to provide to our members. Please feel free to reach out to our Member Services team at (888) 301-0332 and we will be happy to make it right.

To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. As a reminder, always use this set on low to medium heat and avoid sudden temperature change on the cookware itself. If you are still unhappy, please know you can exchange or return the set for a full refund at any time with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We’d like to provide you with some helpful tips to maintain the superior nonstick performance and shine of your cookware: It is advisable to cook on low to medium heat to prevent issues such as metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration, which can be caused by high heat and thermal shock. While our product is dishwasher safe, we highly recommend hand washing for better results. Always ensure that the cookware has cooled down to room temperature before washing it. It is important not to allow open flames to climb up the walls of the cookware. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We apologize for any inconvenience caused. Thank you for your following the instructions. We have more tips for you to keep the shining colors and superior nonstick performance. 1) Keep the cookware inside and outside completely clean and dry before cooking. 2) Never use hard objects on the nonstick surface. 3) Place a piece of paper towel or cookware protector between each piece when storing. 4) Be cautious when placing the pans on and off any location. 5) It is crucial to prevent open flames from reaching the walls of the cookware. However, A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We are sorry to hear about your experience, AT. The dual-riveted cast stainless steel handles are designed to stay cool and comfortable while you're cooking. But metal handles will get hot in the oven or cooking with extremely high heat. We recommend using potholders when removing the lids, pots and pans. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the following day. Please know you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry for your experience, Bertre. Due to the high glossy feature of exterior finishing, the Jet Black will have a few different color reflections under the light from different angles. The dual-riveted cast stainless steel handles are designed to stay cool and comfortable while you're cooking. But metal handles will get hot in the oven or cooking on extremely high heat. We recommend using potholders when removing the pots and pans from the oven and cook in medium heat. These items are covered by the Member's Mark 100% Satisfaction Guarantee and can be returned anytime.