Hello, I’m so sorry to hear this. I completely understand how disappointing and frustrating that must have been, especially since this was meant to be a gift. What you described is absolutely not the experience we want anyone to have, and I sincerely apologize that the item did not match what was advertised. We’d really like the chance to fix this for you. Please give us a call at 844.994.4438 so we can look into your order right away and send out a different gift to you at no charge. Thank you for bringing this to our attention, and again, I’m truly sorry for the letdown.

I’m very sorry to hear about this experience. Receiving a gift in that condition is unacceptable, and we sincerely apologize for the disappointment. Please contact our Customer Support team at 844-994-4438 with the order number so we can review this right away and make it right for you. Thank you for bringing this to our attention, and again, our apologies for the inconvenience.

We sincerely apologize for the disappointment caused by the presentation of your order. We understand how important packaging and presentation are, especially when a product is intended to be a gift, and we’re truly sorry that this did not meet your expectations. Please know that our team is actively working on updating both the product presentation and the item description to ensure it accurately reflects what customers will receive and meets our gifting standards moving forward. We appreciate you taking the time to share your feedback, as it helps us improve. Again, we apologize for the experience and thank you for bringing this to our attention.

Thank you! We love this tin too, there's something for everyone in it!Sincerely,Golden State Fruit

Hello, We're sorry you had a bad experience with one of our gifts! It sounds like this tin had a rough ride. I know this response is late coming, however, we are happy to ship you another tin at no charge, call 1-800-615-9835 with your Sam's club order number, and we will send you a fresh tin.Sincerely,Golden State Fruit