We’re truly sorry to hear about the trouble you’ve experienced with your safe. We understand how frustrating this must be, and we appreciate you taking the time to share your experience. Although we are the manufacturer, it looks like the safe was purchased through a retailer. In these cases, returns or exchanges do need to be handled directly through the place of purchase, as they manage those transactions. That said, we’re here to support you. If you’d like help troubleshooting the issue, please don’t hesitate to give us a call at 1-800-828-1438. Our team is happy to walk through the steps with you and explore any possible solutions. We’ll also make sure your feedback is shared with our Quality team so they can review and continue improving our products.

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further, please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service

We’re truly sorry to hear about the trouble you’ve experienced with your safe. We understand how frustrating this must be, and we appreciate you taking the time to share your experience.