Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size forMember photos
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Too small
They changed the sizes. Now I have to get a XL and not a L. They said it was a repackage. Now just a marketing ploy. They wanted to put less in the package. Also they now leak and they are still almost to small. This is ridiculous and they knows what it going on. Less quality less material.
Good Afternoon Chefie. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbsThe new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs.If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
New Version Not the Same - Cheaply Made
I have been buying Member's Mark Underwear for my Mother for awhile now. She said they were the best of all she's ever used, comfortable, perfect fit and held in liquid. These were recently changed and supposedly only the packaging and sizes were going to change, but they are NOT the same. It is a completely different material (kind of fuzzy) that rips easily and the new sizing allows for easy leakage. I'm very disappointed as Member's Mark had been a guaranteed solution for her and I upgraded my membership to get free monthly shipping of them. Now I have to start looking for another brand.
Hi Tim! Thank you for your feedback and our apologies for all the issues. Please call our Customer service number at 888-301-0332 so that we may assist and offer suggestions and help. Thank you.
Great value, great product
Glad I decided to buy these. Great value. More for the price than most. Good fit. No leaks. These are probably the best overall I have tried. When I get out of bed, all the liquid is inside the brief. Bed is dry. The one change I would make is to make them longer in the back. I am tall . I recommend that you try these.
Sizing changed (a-lot)
Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.
Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.
Too THIN,POOR QUALITY
I purchased these at SAM'S because they didn't have Membersmark Unisex Size XL,which I wanted! BIG MISTAKE!!! These are So THIN, Poor Quality and NOT worth the MONEY. NOW I will Have to Order from some Company online, rather than run up the street one block to SAM'S.I am so Disappointed! WCager
Good Evening and thank you for contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.
Mrs.
Member's mark total protection underwear xl. Why would you change a product that worked? From My perspective it was a product that you had difficulty keeping in stock. So obviously it was a good selling product. The new members mark xl disposable underwear are now too small and is not absorbent at all. Cheaply and poorly redesigned. It is a real shame when something that worked was changed to save money producing. I am sure it will be a major money loss for Sam's club in the long term. I will gladly pay more money for the assurance of a total protection underwear. Tena will be my go to for Positive Total Protection Disposable Underwear.
Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
why did you change the sizing?
I am very disappointed in this new product! I have tried every other product and the old style worked perfect! The new style is to tight! Why do you feel the need to change things and make life harder on caretakers! Is there any chance that you will change back? I would have given this product no stars but it wouldn’t let me!
Hi Nicole. We appreciate your feedback. Member’s Mark has upgraded the design of the Protective underwear to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs The new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs. If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
Cheaper made and smaller sizing.
Sam's evidently has a new supplier for these. My mother always wore the size Large-she really isn't that big of a person- the new underwear is cut much smaller and has much less padding. I guess we will have to find another brand. Notice in the photo the pink one on the right is the new size Large. The beige one on the right was the original size Large. The old style was much thicker also.
Thank you for your feedback, Don. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.
used to be good
Please do not fall for the promotional reviews. They changed these undies recently and now they fit like a thong. They used to be perfect, not sure why they redid these and put no fabric on the behind. They honestly look just like wearing thong underwear. Please change back
Good Morning and thank you for taking the time to give us your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
Nice material but needs odor control
I had been a regular user of the Walmart "Assurance" brand of incontinence underwear, but decided to try Sam's Club store brand. At first, I was pleased to note the material used was softer and a nice upgrade. Unfortunately, as I used them, I couldn't help but notice the lack of the odor control feature, which is advertised on the "Assurance" brand wrapping/boxes. I've gone back to using Assurance, and the odor issue is no longer a problem. It's too bad that this otherwise nice disposable underwear lacks the odor control feature.
Good Morning Ann. Thank you for your feedback. We are sorry to hear about your experience while wearing the Members Mark Protective Underwear. We'd like to obtain more product information so if you have the time please call us at 888-301-0332. We look forward to hearing from you.