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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 271-280 of 1,572 reviews
Jan 8, 2023
Annsplans
3 out of 5 stars review

Nice material but needs odor control

I had been a regular user of the Walmart "Assurance" brand of incontinence underwear, but decided to try Sam's Club store brand. At first, I was pleased to note the material used was softer and a nice upgrade. Unfortunately, as I used them, I couldn't help but notice the lack of the odor control feature, which is advertised on the "Assurance" brand wrapping/boxes. I've gone back to using Assurance, and the odor issue is no longer a problem. It's too bad that this otherwise nice disposable underwear lacks the odor control feature.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Ann. Thank you for your feedback. We are sorry to hear about your experience while wearing the Members Mark Protective Underwear. We'd like to obtain more product information so if you have the time please call us at 888-301-0332. We look forward to hearing from you.

Jul 15, 2021
Pam
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 1, 2021
Joan aka GG
1 out of 5 stars review

I didn't ask for these!

I bought the for M & W underwear and it was a tad bulky but it worked, it didn't feel like it wanted to cut me in half. Wish I had read the reviews before I reached a point of having to order. I live in Assisted Living, can no longer drive and counted on Sam's to make part of my new "life?" a bit easier. I had used many brands before trying Sams and I wish I was still using them. These leak, a lot, I'm a plus size so because you made them smaller not only do they leak they are uncomfortable and you didn't make a comparable size. I know you sold them a lot because you were out of them quite often so I learned to always keep a months extra on hand. Yes tey are nicer looking, however I don't show my underwear to many people so it really didn't matter. They are smoother but because they are also tighter and thinner they dig in. I don't know about anyone else's feeling about the matter but I would rather have the old bulky ones or new ones of equal absorbing ability and size and pay a little more, I'm pretty sure most of us with this problem wouldn't quit Members Mark if the price increase was a fair one. Shoppers are loyal people and we expect our favorite stores to remember that and at least play fair. Maybe you should have asked some of us up front how we felt instead of a bunch of you who don't even have this problem made it for us. It's expensive, sometimes humiliating and causes some changes to be made in our lives.. Sam would have thought about his customers first but I guess the boys have just gotten too big to take that into consideration. Stay Safe, God Bless

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Joan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 31, 2021
locust tree
1 out of 5 stars review

leaks! terrible.

Not as thick nor as absorbent as the Total Protection underwear it replaces. I tried “going up a size “ as they suggested, but it doesn’t help. It’s just not as absorbent! Very dissatisfied with this product. Please bring back the Total Protection

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 24, 2021
mt
1 out of 5 stars review

significantly less absorbent

The new members mark product is drastically less absorbent and get pad is also very much smaller. I’ve been buying the original members mark adult diapers for years and they’ve been great! Now, SAMS has definitely sacrificed quality to save money! Shame on y’all! Thanks

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback and our apologies for your experience. Please call our customer service line at 888-301-0332 so that we may obtain more product information. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Jul 1, 2022
Long Time CustomerLJ
3 out of 5 stars review

New design bad

I have been using these for several years but the new design is not a good one. Much too tight and do not cover butt cheeks, feels more like a bikini (which I don't like). Way too prone to leakage. I have found a different kind that work better and cover better. I'm not a small woman but the XXL were too large for me before WHEN I could get them. But might be better IF I could get them. Won't be getting them anymore.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good afternoon and thank you for your loyal patronage. The Member's Mark Unisex XXL Underwear is offered online. But, please call our customer service line  at 888-301-0332 with any other questions or feedback.

Jul 3, 2021
Mike
1 out of 5 stars review

changes are terrible

Members Mark were perfect brand of diapers for my mother and I recently noticed the box changed so I only got one box this time and am very disappointed. The large size is now too tight on her and they have less protection. Please go back to the old ones.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon Mike. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Sep 15, 2021
Kathryn
1 out of 5 stars review

You shouldn't have changed them.

I have purchased your briefs for quite a while for my adult handicapped daughter to wear to bed and was very pleased with them in the past. Why did you change them? I suppose with inflation, you needed to reduce costs, but reducing the size and quality of your product was not a good decision. You could have raised the price or reduced the number in the box. I wouldn't have liked it, but I probably would have continued to buy your product. Now, I need to look for something else.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Kathryn. We are sorry to hear about your daughter's experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jun 27, 2021
Jane
2 out of 5 stars review

Extremely disappointed in change!

Extremely disappointed in the change in Member’s Mark incontinence underwear – the sizing is obviously much smaller. My 96 year-old mother (wears a size 16-18 pants) has been wearing this brand in Large for a long time. The previous version (in the pink/purple box) fit comfortably and she could easily put them on herself. This new version (in the purple box) is visibly smaller and a struggle for her to pull on.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon Jane. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Jan 1, 2026
anonymous
5 out of 5 stars review

Comfortable and Dependable!

I have used the Members Mark brand for the past 2 months now and I am totally HAPPY! I have tried various versions and have only used the Depends brand for the past few years which is an awesome brand. But this new Members Mark brand is a delightful welcomed change! The color of powder pink had my attention fast! The fit is extremely comfortable in all ways. I havent experienced any leaks. The price break is fabulous! Relief is all around! Thanks!

Helpful?5GU7CLX9CFHV13860924960