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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,571 ratings1,583 reviews
  1. 5 stars80% (4,435)
  2. 4 stars11% (616)
  3. 3 stars4% (204)
  4. 2 stars2% (96)
  5. 1 star4% (220)

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Showing 221-230 of 1,583 reviews
Aug 9, 2021
Reviewer name: Sue205
1 out of 5 stars
1 out of 5 stars review

Awful!

These are cut too small, and are not designed like regular, women’s underpants. They’re cut too high, therefore leak, badly. Not even close to what I hoped for. ….Maybe this does not apply to all users, but in my case, I’m in my 75th year. I’m not looking for bikini-style underwear! I need coverage and protection. These are definitely not it. …When is Sam’s going to be able to put their brand on Tena products? Theirs are wonderful! These are AWFUL!!!

Helpful?5GU7CLX9CFHV13860924960
Apr 15, 2026
Reviewer name: No
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fits well and doesn’t bunch up

Great product

Helpful?5GU7CLX9CFHV13860924960
Mar 23, 2022
Reviewer name: B2b
1 out of 5 stars
1 out of 5 stars review

The new design is Awful!!

The new design does not fit. They are cut very narrow so that they leak effluent and they are chafing the pantyline Of her leg. This creates a mess I must clean up on my mom. Also the fabric tears easily when being changed. I have purchased these for years and will not be buying again.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning , We are sorry to hear about your mom's experience with size and leakage. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you

Sep 24, 2024
Reviewer name: Sylvia
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not fit well around the legs snd not enough pad

Good price but they leak

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Sylvia, We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 18, 2024
Reviewer name: Smiln60
3 out of 5 stars
3 out of 5 stars review

Just not the same as my other brand

The coverage area isn’t quite the same as my previous brand. I wish the back would be designed to have better coverage. The brand I normally use may cost a bit more, but I’m going back to it. Unfortunately Sam’s doesn’t carry the brand I really like. These run a little small.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with coverage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Oct 29, 2021
Reviewer name: Kathy
1 out of 5 stars
1 out of 5 stars review

Fit like a thong!

I was glad to see Sams Club had added an XL size, however when I put them on, there was no fabric to cover the buttocks! It was like wearing a thong and it felt like one too. I will stick with the Depends Flex Fit which work just fine. We XL Ladies should not wear thongs in any circumstances!!

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Kathy! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Nov 11, 2024
Reviewer name: Lainabee
1 out of 5 stars
1 out of 5 stars review

Nope

The fit is fine & they are comfortable. I usually buy Depends, but the Members Mark price was very tempting. The problem is the padding bunches up right where it is needed & defeats the purpose they were made for. Save your money they are not worth the amount you save.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Jun 1, 2025
Reviewer name: Judymg
2 out of 5 stars
2 out of 5 stars review

Loosing my trust

I have purchased this product over the past couple of years. It seems lately that they don't absorb like they did. I'm finding myself cleaning myself and the floor in the wee hours of the morning, at 70 yrs is a chore and a pain. I often have a hard time getting back to sleep. And on top of that I've had to buy extra pads for the bed and floor taking money from my food budget. I'm very disappointed in the fall from a good product to less than average.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 31, 2021
Reviewer name: Mothers Keeper
3 out of 5 stars
3 out of 5 stars review

New and Improved Run Smaller

Have been purchasing Member's Mark size S/M for years. Recently the sizing changed to Small OR Medium. I went with medium just to make sure... They are too small. Just ordered the Large. Note to first time buyers - they run small. Can I return a package that is missing one?

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 15, 2021
Reviewer name: Tom
1 out of 5 stars
1 out of 5 stars review

Updated Product is Horrible!!! Don't Buy

I buy these for my mother in law for over 4 years. The old product was great. The newly updated version is terrible! Does not have as much padding and you have to deal with the consequences in the morning. Now we have to find something different. Please bring back the old version. You made a huge mistake. I am sure you were just trying to save money and skimp on quality.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Tom. We are sorry to hear about your Mother in Law's experience with leakage as we want our underwear to perform their best for her. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for her. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.