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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,571 ratings1,583 reviews
  1. 5 stars80% (4,435)
  2. 4 stars11% (616)
  3. 3 stars4% (204)
  4. 2 stars2% (96)
  5. 1 star4% (220)

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Showing 91-100 of 1,583 reviews
Aug 10, 2024
Reviewer name: JJ
1 out of 5 stars
1 out of 5 stars review

LEAKS!

Great price BUT.. the crotch is cut in a rectangle, no taper to accommodate the contour of the crotch, resulting in a wadding and bunching that allows leakage onto the bedding. Sorry, with all the high reviews I thought it would be a winner. Just does not work for us.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 15, 2021
Reviewer name: wonders
1 out of 5 stars
1 out of 5 stars review

Too THIN,POOR QUALITY

I purchased these at SAM'S because they didn't have Membersmark Unisex Size XL,which I wanted! BIG MISTAKE!!! These are So THIN, Poor Quality and NOT worth the MONEY. NOW I will Have to Order from some Company online, rather than run up the street one block to SAM'S.I am so Disappointed! WCager

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Evening and thank you for contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 8, 2021
Reviewer name: Sharon
1 out of 5 stars
1 out of 5 stars review

one star is to much

Poor fit, the Large actually is 6 " smaller than the old one. The extra large is bigger/ I am so disappointed.. Why did you have to change a product that worked and fit so well. I am at a loss to know what to do because I relied on these to be available.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Sharon. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 27, 2021
Reviewer name: Dissatisfied Member
1 out of 5 stars
1 out of 5 stars review

Poor excuse for an "upgrade"

Having purchased Member's Mark Disposable Underwear for several years for an older female family member, the old product was thick, absorbent, fit correctly, and "did the job". While the new product may look more like Women's underwear, looks are deceiving. The new product does not fit the same (way too small), are neither thick nor absorbent, and DO NOT "do the job". The "upgrades" are not upgrades: they're simply a manufacturer's way of attempting to save money in production. Sam's Club members deserve better, so please return to the previous product because, from other reviews, the new ones are clearly unsatisfactory.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon! We are sorry for your disappointment with the fit of the underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 10, 2021
Reviewer name: bobboy1
1 out of 5 stars
1 out of 5 stars review

Inaccurate Sizing

I bought these for my mother in law thinking they were the same she has bought for years from Sam's. However, she says they are much smaller and do not have the stretch like the former ones. It was stated that a large goes to size 22, but I guess without the stretch this proves inaccurate for her. Unfortunately, we bought 2 boxes and opened them and set them up for her. Wasted money! Will try the XL in hopes they will fit.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon Bob and thank you for your feedback. Member’s Mark underwear has been upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. I would suggest trying the XL for your mother in law. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

May 8, 2024
Reviewer name: Rhuester
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Stadium buddy

Great to wear to sporting events, concerts, or a marathon. You don’t need to worry about missing the best part of the event anymore. Feel confident knowing you are protected by the best adult diaper on the market today! So go on have those 6 additional beers and have no fear cause you are protected by the best gear.

Helpful?5GU7CLX9CFHV13860924960
Jul 15, 2021
Reviewer name: Pam
1 out of 5 stars
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 4, 2021
Reviewer name: chefie
2 out of 5 stars
2 out of 5 stars review

Too small

They changed the sizes. Now I have to get a XL and not a L. They said it was a repackage. Now just a marketing ploy. They wanted to put less in the package. Also they now leak and they are still almost to small. This is ridiculous and they knows what it going on. Less quality less material.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon Chefie. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbsThe new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs.If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 25, 2021
Reviewer name: Eve22
5 out of 5 stars
5 out of 5 stars review

New Sizing Too Small!!!

I love the new color! I always purchased size Large. Now size Large is too tight! I tried size XL and the fit is a little big. I have been so happy with this product! I have been buying it for years. No other product compares! I hope you can go back to the old sizes you had? I will buy size XL for now even though the fit is not right.

Helpful?5GU7CLX9CFHV13860924960
Mar 24, 2023
Reviewer name: Barbie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not quite what I expected

I am not as satisfied, as other customers are with this product. I found the protection disappointing compared to other brands. I do not like the fit. I do like the material on my sensitive skin, I am most appreciative. The other feature I like is the price compared to other brands. I may have to stay with this brand, although it does not meet all my needs.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Barbie. We are sorry to hear about your experience with leakage and fit as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more information. We look forward to hearing from you.