This certainly isn't what we expect to hear Becky, and we're sorry for the trouble you've experienced with the pump. Would you give us a call at your earliest convenience at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to determine just what might have happened and how to resolve the issue so you can get back up and running as soon as possible. Thanks for sharing this feedback & we hope to hear from you soon!