Two year old was able to dispense hot water and minorly burn himself. Turned the hot water electricity supply from back switch. The red safety button is useless in my case. There should be a “liquid dispense lock” for any water temperature. This way young kids will not be able to dispense water (hot, room temp and cold). Now that the hot water is off, until son grows older, the supposedly “room temp” water is Getting cold. Why???

I have only had the water cooler for 1 day, but I have to say that I am very satisfied. It is very stylish looking, super easy to setup, it seems to be built well, and I like the fact that there is only 1 spout to dispense water from. It is much better looking in person than what the listing shows. Too bad the listing lacks detailed pictures. My wife loves it being bottom fed. She was always dependent on me or one of my sons to change the bottle. She can now do it herself (super easy). Removing the cap is the hardest part. Plus, there is a lot less to go wrong when loading (speaking from experience). I was worried about noise, being a bottom fed cooler, but my old top loading cooler made far more noise from the water gurgling as you got a drink. The pump comes on as you dispense water to refill the reservoir, but it is super quiet. I don't even notice the sound it makes when cooling or heating water unless I am actively listening for it. I have not tried the self-cleaning option yet so I cannot comment on the sound it makes. I did a lot of shopping before settling on this one. Other coolers with similar features sell for double the cost, or more. I may have gone with a different brand if one had significantly better ratings, but no one unit stood out above the other. So, price played a big role in my decision. I was worried about build quality being sacrificed to lower the cost, but this unit seems to be built very well with a lot of thought put into its design. I am still al little concerned about longevity as I did read a couple of reviews stating that their unit did not last a year. I will update my feedback if anything goes wrong. At least Primo has a tech support number in case you need help. The best you can do with most other brands is take it back to where you bought it.

This is a very nice dispenser. Easy to set up and has a self cleaning feature. It works well.

Fantastic price and a quality product

Not too noisy and self clean is convenient

Dispenser came with broken cold-water button. Have been waiting weeks for the replacement.

When it was delivered the cold button was stick on and would not shut off

Lightweight and easy to handle, easy loading

Works great. It’s super quiet, but the light is not the best. I would recommend this product.

I bought this a month ago and I have no complain