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Primo Bottom Load Self Cleaning Water Dispenser, Stainless

We purchased our Primo bottom load unit less than a year ago.  For the first 5 months, it was great...until the cold stopped working.  I had zero luck when I called or tried to use the live chat.  So far the only temporary fix comes from online chats... Unplugging it for an hour is not a satisfactory solution.  I am so disappointed with this product and Primo's customer service.  Sam's Club can do better than Primo

Unsatisfactory product and customer service

I purchased this during the online Black Friday sale and had wanted it for months, the price was excellent. I love the self cleaning feature and love that I no longer have to lift gallons of water to place on top of the dispenser. I am happy to no longer pay a rental fee when my water is delivered to my home. You can't beat the member satisfaction guarantee.

So Far So Good!

Noisy

That is not what i wants

Allentown

COLD CLEAN WATER

Water

Nice unit

Cold water is not cold

I ordered two of these PRIMO water dispensers online through Sam's Club. The first dispenser was fully functional but made a very loud buzzing sound -- far excessive of any tolerable measure. Upon further inspection, the back of the dispenser was dented in, causing a vibration of the metal. We returned the first dispenser and requested a replacement. The replacement dispenser arrived very quickly -- faster than what the initial shipping notification indicated. Unfortunately, the second dispenser did not fully function properly -- it only dispensed cold water. The buttons for the hot and room temperature water did not work. As of the date of this review, we intend to drain the machine and return the second dispenser for a full refund. We will likely explore other water dispensers from a different company, as our only two experiences were not satisfactory.

Looks nice, but had two negative experiences.

Wait 24hrs after standing upright.  Rag wash siphon.  Turn on LEDs  light rocker switch on back and rocker same way the hot and cold motors all 3 switches on.   The unit seemed to stall out after 24hrs.  I unplugged but nope.  Last effort was far rocker %234 on back corner. This activated the sanitizer for 90 minutes of ozone UV.  2 weeks and have not had a problem have not had to reset have not had a fail don't need to replug. 

Lesson is to clean the unit and sanitize it manually first run. 
90 minutes later have a drink but not during the red light will flash on the power LED left ,nothing else .  Now is sanitizing  water in reservoir making noises but not loud.

Unit isn't loud.  
Top buttons for stiff back.
One spouse is odd, used to have 3.
This spout has metal tip with silicone ring EZ clean pop out.
EZ bottom load, spout could be more snug on neck top, no issues

Whirlpool 3 way cooler UV stainless $150

walmart.com

Customer reviews for Primo Bottom Load Self Cleaning Water Dispenser, Stainless

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