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Customer reviews for TCL 55" Class S5 Series 4K UHD Smart TV for
TCL 55" Class S5 Series 4K UHD Smart TV
4.7 out of 5 stars
stars283 ratings222 reviews
  1. 5 stars84% (239)
  2. 4 stars7% (21)
  3. 3 stars4% (12)
  4. 2 stars2% (7)
  5. 1 star1% (4)

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Showing 31-40 of 222 reviews
Aug 2, 2025
anonymous
3 out of 5 stars review

Not even a year!

Bouth in November 2024, and now having problems. Can't connect to Wi-Fi, was working fine, and hasn't even been a year.

Helpful?2W7PBJYALIBP13858651674
reply from TCL Expert

Hi, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

Jul 22, 2025
Chay
5 out of 5 stars review

The Best of the Best

[This review was collected as part of a promotion.] Chay was amazing, long term patient with me because that's what it took. I know how to do a smart TCL tv reset now. I am incredibly impressed with her and her assistance!

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi Chay, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 11, 2025
JoeW
5 out of 5 stars review

[This review was collected as part of a promotion.] Jen was wonderful and so patient with us. She stayed with us until we got reconnected. She’s an asset to your company.

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi JoeW, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 15, 2025
Cynthia
5 out of 5 stars review

Great features and customer with Joan

I love my TCL TV and the TCL Product!!!!…..Joan was the best and the greatest of help for me to start my new tv….. will only buy TCL TV because they have the best customer service support

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi Cynthia, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support

Jun 30, 2025
Money
5 out of 5 stars review

Great support

The TV initially would not allow me to log into my Google account but Patricia was able to assist me in troubleshooting my new TCL TV. I am please with the picture and functionality so far!

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi Money, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support

Jun 15, 2025
Samfree
5 out of 5 stars review

Great guyyyyyyy easy to deal with super cool

My tv wasn’t loading the keyboard and Tim was able to figure out a way to factory reset my tv without the keyboard major headache prevent thanks a lot tim!

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi Samfree, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 27, 2025
Jema
2 out of 5 stars review

[This review was collected as part of a promotion.] Bought this tcl tv 2 years ago. Today we have the black screen of death. Will never buy another tcl product. Waste of your money.

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi Jema, Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can. Thank you, TCL Customer Support

Aug 11, 2025
Florida1$
5 out of 5 stars review

Sound bar issue

[This review was collected as part of a promotion.] I love the TV and needed help adding sound bar and ANBY was a great help in solving my issue very professionally.

Review from tcl.com
Helpful?2W7PBJYALIBP13858651674
reply from Alison TCL Customer Support

Hi Florida1$, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Oct 3, 2024
Daniel
5 out of 5 stars review

Verified Purchase

Smart tv

Great buy

Helpful?2W7PBJYALIBP13858651674
reply from TCL Expert

Hi Daniel,Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Sara TCL Customer Support

Apr 1, 2025
Orlando
5 out of 5 stars review

Verified Purchase

Good

Good

Helpful?2W7PBJYALIBP13858651674
reply from TCL Expert

Hi Orlando,Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Sara TCL Customer Support