Customer reviews for TCL 55" Class S5 Series 4K UHD Smart TV forMember photos
Verified Purchase
Great TV!!!
Very pleased with this TV. Came with a lot of downloadable appsthay my husband really likes. Would definitely buy again.
Hi Penny2016,<br /><br />Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! <br /><br />Thank you, <br /><br />Sara <br />TCL Customer Support
Verified Purchase
Outstanding TV at a low price point
This TV is an excellent value. Unlike many sets that have only 3 HDMI inputs, this one has a composite video input as well, which is uesful if you have older devices (such as VCR's or games) that have composite outputs. It also has both optical and analog (headphone) outputs. The picture quality of this set compares favorably to sets costing much more.
Hi DAR,Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Sara TCL Customer Support
Verified Purchase
Great buy
Love the picture and sound. The definition is sweet.
Hi Coffeedreamer,<br /><br />Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! <br /><br />Thank you, <br /><br />Sara <br />TCL Customer Support
Verified Purchase
Excellent tv’s
This is our 2nd TCL tv. First one lasted 12 years no problems. So far we love this one too.
Hi Tammy,Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Sara TCL Customer Support
Beautiful picture!
The TV is amazing! Beautiful picture. What meant so much to me was that we called the customer service number and the gentleman, T E, walked me through the entire set up process. He stayed on the phone and answered every question I had and made sure I was comfortable using the new TV and all of its many features. TE encouraged me to call back anytime if I had any additional questions. AMAZING customer service!!! ⭐️⭐️⭐️⭐️⭐️
Hi BOB,Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Sara TCL Customer Support
Great Support assistance 😊
Joan - spoke very clear and professional. She demonstrated unlimited patience while waiting for me to navigate the T.V's remote control. She followed her trouble shooting documentation along with her trouble shooting skills,and her muscle memory from past clients. It's was a pleasure to work with Joan with just one call😊
Hi Trésor, We appreciate your thoughtful feedback! We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Verified Purchase
Decent TV
Decent TV for the price. If you are not looking at the TV from directly straight on, the color is off.
Hi Melnel,Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!Thank you,SaraTCL Customer Support
Verified Purchase
A great tv that's gated by needing Google.
It's a good tv that's isn't a good tv. Unless you're willing to use your Google information it opens up all the apps, the ability to cast from your phone, and basically all the other features you would most likely use. But if you don't want to do that, you're only given a handful of apps and the ability to use an antenna for local channels or cable if you still use that. Maybe i missed that portion on the box, but i was kinda disappointed. We attached a chromecast to it and left it at that. As for the tv itself, it's amazing for the price, the colors are vibrant and the blacks are mostly black. We replaced a vizio for this and are very happy with it.
Hi JC,Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!Thank you,SaraTCL Customer Support
Constant Update Nightmare
We had an older TCL Roku TV that worked great, so I didn't hesitate to buy a new one when we needed another. Unfortunately, it's been the most painful TV that we've owned. Since it's a Google TV, you have to sign in with a Google account before you can even use it. It also gets updates constantly (that you can't schedule or choose to defer) which makes it incredibly annoying when you're just trying to watch something in the moment (i.e., a sporting event or a new episode in a show). On top of that, it asks for you to re-enter your password after an update, even if the password never changed. Re-entering just takes you back to the menu and you remain disconnected from the internet. This happens multiple times (no changes to the network, no other devices with this issue in the same room). Ultimately had to reset the TV to get it to reconnect, but the issue happened again shortly after another update. Overall, the picture quality is great, but the constant functionality issues make it more of a hassle than it's worth.
Hi anonymous, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Better Options Out There
Picture and sound are fine. However, you have to reconnect your wifi each time you turn it on by toggling it off and on in settings. I saw many other reviews where people had the same issue. It won't let you download many of your streaming services until you log in to Google, allowing them to track you across this device. Also, if you pause any streaming show you're watching for more than a minute it'll kick you off the platform and back to the home screen. The Roku TCL 55" is a much better TV for the same money.
Thank you for taking the time to write a review. We are truly sorry to hear about your experience as this does not sound normal for one of our units. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, TCL Customer Support